Customer Service Call Center
Resume:
Quinche’ Gladney
Shreveport, LA *****
**************@*****.***
I am a fast learner, have great people skills. I am not afraid of asking questions to have clarity of the task I am asked to perform.
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
CHRISTUS Health - Shreveport, LA
October 2022 to Present
• Professional and positive demeanor.
• Basic Computer Skills.
• Proficiency in Microsoft Office.
• Attention to Detail.
• Written, verbal and interpersonal communication skills.
• Organizational Skills.
• Ability to multitask.
Customer Service Representative
YoungWilliams - Shreveport, LA
March 2021 to July 2021
As a representative of Young Williams, I was responsible for helping customers with government assistance such as food stamp and child support. I was required to work efficiently and effectively by keeping the call time under 3 minutes, while providing the most information possible. Ink Technician
Ronpak - Shreveport, LA
September 2020 to May 2021
As the ink tech. I was responsible for making sure all 17 bag machines and sheeter machines had the proper ink viscosity and consistency. I was also responsible for keeping the ink pans for the machines clean, while also keeping the ink department area clean and sanitized. I was also tasked with organizing ink work orders for each machine.
Call Center Representative
Teleperformance USA - Shreveport, LA
December 2018 to May 2019
As a representative of Teleperformance USA, I was responsible for helping customers with their Sprint account while keeping the call time under 4 mins. Once I was promoted to the assurance team, I was required to assist Sprint store associates with troubleshooting the customer devices or accounts. Education
High school or equivalent
Huntington High School - Shreveport, LA
August 2013 to May 2017
Skills
• Customer Service (3 years)
• Call Center
• Customer Support
• Customer Care
• Cold Calling
• Sales
• Manufacturing (1 year)
• Janitorial experience
• Telemarketing
• Communication skills
• Warehouse experience
Certifications and Licenses
Life and Health Insurance
Contact this candidate