Process Engineer Service Manager

Robert R. Cook

St Joseph, MO ***** *************@*****.*** 573-***-**** (Cell)

EDUCATION

Missouri State University

Bachelor of Science Degree in Industrial Management Technical Emphasis in Drafting and Design

US Army National Guard

Basic Non-Commissioned Officers’ School

RELATED EXPERIENCE

MANUFACTURING ENGINEER November 2023 to present

Snorkel Lifts Elwood, KS

Originate, edit and update manufacturing and engineering change requests

Evaluate and change manufacturing processes for improved performance

Check quality of parts for correct specifications and advise on control and usage

Evaluate safety issues and make corrective actions

Ensure quality of parts and corrective actions with vendors on parts deemed not within specifications PROCESS TECHNICIAN December 2020 to April 2022

Brewer Science Incorporated Springfield, MO

Evaluate safety of existing machines

Print electronic circuitry on flexible surfaces using an Atama printer by keying commands into control panels to start semiconductor processing cycles

Inspect and test printer, materials, and final products to ensure high quality

Study print requests to ensure print parameters meet specifications

Oversee and evaluate bids on purchasing new equipment MANUFACTURER 2020

Express Professionals assigned to Precision Wicking Springfield, MO

Oversee production of candle wicks, investigated and resolved operational problems as they arose

Supervised and trained second shift co-workers to ensure production goals were attained

Inspected machines, wax temperatures, and proper threading of wicks to ensure product quality and reduce waste ASSISTANT PLANT ENGINEER April 2013 to July 2019

Manchester Packaging St. James, MO

Assisted in the production, print, and converting of food-grade blown plastic film as well as quality control

Assisted with the installation and implementation of CMMS software

Ensured the safe installation of new equipment and personnel involved with the installation

Planned, coordinated, and directed the design and layout of machinery moved from one building to another

Researched and investigated electrical and physical needs to accommodate the installation of new equipment

Converted technical drawings of existing parts, building plans, and electrical schematics to CAD drawings

Undertook incomplete projects and completed wiring, plc programming, and installation

Prepared and submitted EPA emission reports, stormwater inspections, and hazmat identification and removal

Assisted in vendor selection through preparing, reviewing, and award bid proposals within budget parameters

Assisted with formulating procedures for the acquisition of materials and services

Learned to program, install and wire Programmable Logic Controllers

Learned to troubleshoot and repair manufacturing equipment Robert Cook Page 2

CRAFTSMAN & CNC MACHINE OPERATOR June 2004 – May 2009 Black Widow Custom Bows Nixa, MO

Created traditional and recurve hunting bows to customer specifications

Calibrated CNC machine probe, tool setting sensor, and assisted with yearly maintenance of CNC machines

Assisted with tool deflection and increased tool lifespan by altering programs to utilize tools more efficiently

Used lathes, band saws, grinders, and drill presses to make parts and bows

Used micrometers and dial indicators to check products and CNC machines OTHER WORK EXPERIENCE

PARTS COUNTER PERSON April 2012 to April 2013

Heritage Tractor Rolla, MO

Ordered and received customer parts

Maintained parts department inventory

Controlled obsolescence

PARTS COUNTER PERSON April 2010 – April 2012

Al West Nissan Rolla, MO

Responsible for all daily operations and administrative responsibilities of parts department

Analyzed the prices and costs of after-market parts

Ordered and received customer and service department parts SERVICE MANAGER Jan 1994 – Aug 2002

Murphy Tractor & Equipment Springfield, MO

Administered the terms and conditions of contracts

Negotiated contract modifications and the terms and costs of contract changes

Monitored outstanding contracts to ensure satisfactory progress, to assure compliance with the terms and conditions of the contract, and to identify problems that threaten contractor performance

Advertised, solicited, and procured a variety of products and/or services

Reviewed procurement submissions for adequacy and completeness, and resolves any problems prior to initiation of contractual action

Used a variety of contract types, such as performance based, fixed price, purchase orders, cost-reimbursement, cost-plus-fee (including fixed fee, incentive fee, and award fee), as well as grants, cooperative agreements, and other transactions to procure items and/or services

Decreased operating departmental budget that was deficit and realize a profit in one year

Assisted customers with maintenance needs and maintenance proposals

Communicated all aspects of the service department with customers and sales personnel

Coordinated and tracked safety training for service department personnel

Provided relevant training and development to improve departmental skill sets

Streamlined operations to improved communications between service and other department TRAINING/CERTIFICATIONS/HONORS

CNC Machine Operator Certification June 2007

Private Pilot License August 1996

GM Master Parts Guild December 1992

US Army Advanced Training Diesel Mechanic August 1982 Member of Epsilon Pi Tau Honors Fraternity October 1988

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