Team Member Members
Resume:
Davitra Guy
New Iberia, LA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Supervisor
Burger King - Baton Rouge, LA
September 2017 to Present
• Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Assists store manger and assistant manager in planning and executing all sales promotions effectively and efficiently.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
Call Center Representative
Aviem - New Jersey
December 2021 to February 2022
• ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software.
• used strong product knowledge and problem-solving skills to assist customers with their concerns.
• acted as a liaison between the company and its members.
• took inbound and outbound calls using computer and call center software systems.
• records all customer names and contact information in an orderly fashion
• maintain strong company product and service knowledge to better assist customers with concerns, questions, and general knowledge.
Crew Trainer
McDonald's
June 2016 to December 2016
• Oversee cost effectiveness and proper disposal of materials
• Answer customer questions about merchandise
• Prepare orders when needed by constantly checking the order slip for accuracy
• Receive supplies and ensure that they are stored properly September2017-Augst2018
Education
Certificate in Billing and Coding
Purdue Global University - Indiana, PA
February 2023 to May 2024
High School Diploma
Loreauville High School
August 2010 to May 2014
Skills
• Customer Service
• General office and clerical duties
• Operating cash register
• Attention to detail
• Proficient in Excel, PowerPoint, and all Microsoft Office Software
• Crew Member
• Fast Food
• Food Service
• Key Holder
• Shift Lead
• Shift Supervisor
• Team Member
• Food Preparation
• Medical Coding
• Medical Billing
• CPT Coding
• Medical Records
• Medical Terminology
• ICD-10
• Typing
• Customer service
• Cash handling
• Windows
• Leadership
• Supervising experience
• Cash register
• Shift management
• POS
• English
• Revenue cycle management
• Front desk
• Communication skills
Certifications and Licenses
ServSafe
December 2018 to December 2023
Certified billing and coding certification
April 2024 to April 2026
Contact this candidate