Customer service

Tameka Mckinney

Hoover, AL ***** 256-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic person willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Seasoned in bringing expertise in receiving, storage and document management. Gifted communicator and problem-solver experienced in completing audits and submitting reports. Keeps inventory current and at optimal levels.

SKILLS

Inventory Control

Scheduling

Budgeting

Shipping and Receiving

Sales

Recordkeeping

Invoice Processing

Staff Management

Accounting

Material Flow Management

Spreadsheets

Inventory System

Barcode Scanning

Sorting

Cycle Counting

Quality Management

Variance Reporting

Purchasing

Unloading Cargo

Vendor Relations

Forklift Operation

Sales Goals

Enterprise Resource Planning (ERP)

Product Sales

WORK HISTORY

INVENTORY CONTROL SPECIALIST 03/2016 to CURRENT

HD Supply Calera, AL

Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

Completed physical inventory counts each month.

Scheduled deliveries of materials by specified time to begin production on time.

Completed daily cycle counts to maintain accuracy of records.

Received, sorted and processed damaged goods with vendors or manufacturers.

Kept merchandise moving smoothly and accurately from stockroom to sales floor.

Audited and corrected discrepancies in inventory numbers.

Recorded information, shortages and discrepancies to keep records current and accurate.

Used equipment like forklifts and pallet jacks to move inventory.

Verified incoming products and checked delivery totals to keep system records current and accurate.

Implemented organizational systems to optimize product placement and operational productivity.

Requisitioned materials to restock inventory and obtain goods for production.

Checked prices and calculated totals for accurate invoice processing.

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

FOOD SERVICE WORKER 09/2014 to 03/2016

Morrison Healthcare Alabaster, AL

Made food according to standard recipes with requested changes for customer satisfaction.

Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.

Plated hot meals and salads in aesthetically pleasing arrangements.

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspaces to maximize productivity and safety.

Sanitized dining ware and kitchen equipment according to health code standards.

Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

CUSTOMER SERVICE SPECIALIST 01/2004 to 01/2013

Dowdle Gas Alexander City, AL

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assisted customers with opening accounts and signing up for new services.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Processed customer adjustments to maintain financial accounts.

Recorded account information to open new customer accounts.

Updated account information to maintain customer records.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

Collected and analyzed customer information to prepare product or service reports.

Maintained and managed customer files and databases.

EDUCATION

High School Diploma 05/2001

Dadeville High School, Dadeville, AL

ACCOMPLISHMENTS

Used Microsoft Excel to develop inventory tracking spreadsheets.

Supervised team of [Number] staff members.

Documented and resolved issues which led to promotion.

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