Data Analyst Business Growth

MARGARET OSUNRINDE

+1-803-***-**** *************@*****.***

Summary

A detail-oriented and analytical Data Analyst with extensive experience in business process optimization, customer insights analysis, and strategic recommendations to drive business growth. Proven track record in analyzing complex datasets, identifying trends/patterns, generating reports and implementing actionable insights to improve customer experience and operational efficiency. Skilled in using data-driven approaches to enhance business decisions, streamline processes, and optimize business growth. Proficient in statistical tools, data visualization, and CRM platforms using Excel, SQL and Tableau. Work Experience

FundQuest Financial Services

Lead, Business Intelligence Analyst Nov 2021 - May 2024

• Conducted in-depth data analysis on client trends to identify key opportunities for enhancing customer satisfaction and retention, leading to a 109% increase in the client portfolio by Year-End 2023.

• Leveraged CRM tools to track and analyze customer interactions and behavior to optimize treasury services, achieved a 35% boost in customer retention by identifying core satisfaction drivers.

• Analyzed business performance metrics and delivered actionable recommendations aligned with corporate growth strategies, contributing to more strategic decision-making and greater stakeholder alignment.

• Collaborated with cross-functional teams to conduct impact analysis on client issues, improving client satisfaction through efficient escalation and streamlined resolution processes.

• Used SQL and Excel to extract, clean, and analyze datasets from multiple sources, and designed dashboards in Tableau to visualize financial and operational KPIs, thus enhanced data accessibility and reporting efficiency.

• Conducted trend analysis on customer data, which directly influenced product development and customer service strategies, aligning offering more closely with client needs.

Alonati Capital

Institutional Sales Analyst Oct 2020 - Sep 2021

• Analyzed institutional client profiles to develop targeted business development strategies, leading to increased bond and treasury bill sales

• Extracted and generated insights from market data to assess performance trends and developed forecasts for sales and revenue projections, which improved strategic planning

• Built dynamic dashboards in Power BI to highlight sales performance, trends and opportunities for growth, aiding leadership in making informed decisions.

• Developed automated reports using SQL, reducing manual data handling time by 20%.

• Collaborated with the finance team to analyze transaction data, identifying patterns that enhanced investment strategies for institutional clients.

Fidelity Bank PIc.

Relationship Manager (SME/Retail Banking) Apr 2017 - Nov 2019

• Conducted market analysis to assess financial trends, aiding the development of strategic solutions for existing clients.

• Analyzed customer needs, providing data-backed insights for recommending suitable financial products.

• Revitalized dormant accounts through effective data management and client profiling, achieving a 20% growth in active relationships.

• Managed credit appraisals by evaluating client data for risk and asset management. Union Bank of Nigeria

Relationship Manager (HNI/Affluent) Dec 2013 - Mar 2017

• Analyzed customer data using Microsoft Excel to evaluate credit profiles and manage high-net-worth individual accounts, improving account accuracy and client satisfaction

• Delivered data-driven reports to optimize customer loyalty programs, enhancing client retention and service satisfaction. Education

University of Ibadan Nigeria

MSc, Information Science Sep 2009 – Sep 2011

University of Ibadan Nigeria

BSc, Agricultural Economics Aug 2008 - Aug 2011

Certifications

IBM I SQL for Data Analytics: September 2024

Fundamentals of Business Analysis: Coursera, May 2024 Data Analytics with Excel: Trevotech Academy, April 2023 Skills

Technical Skills: Data Analytics: Microsoft Excel (Advanced), SQL, Data Visualization: Tableau, Power BI, CRM tools: Salesforce, Zendesk, HubSpot, Collaboration tools: Microsoft Teams, Zoom, Slack, Snowflake, Data reporting and Dashboard creation

Soft Skills: Strong analytical and problem-solving skills, Effective communication and presentation of data insights, Time management and multi-tasking in fast-paced environments, Good attention to detail and data accuracy, Strong interpersonal skills and emotional intelligence

Contact this candidate