Customer Service Specialist
Resume:
Mary Lambert
Customer Service Specialist
Contact
Colorado Springs, CO 80918
****.*********@*****.***
Summary
Highly motivated customer service specialist with 15 years of experience providing clients with the individualized care they need. Proven track record of managing several clients at the same time. Builds relationships with clients and ensures their needs are met. Trained new employees in company policies and standards. Education
Pikes Peak Community College
Colorado Springs, CO
A.S. – Culinary Arts and Pastry
Arts
March 2011
Key Skills
Customer service
Guest Engagement
Relationship building
Team member support
Communication
Experience
October 2022 – November 2023
Server • Liberty Heights
January 2016 – April 2022
Server • Sunrise Senior Living
March 2008 – May 2012
Customer Service/Cook • Wendy’s
Responsibilities – provided hospitality and customer service for clients; tailored care for each client; delivered services promptly to clients; trained new servers in company policies, guest service standards, and best practices; followed safety and sanitization guidelines. Communication
Listened to clients and implemented changes to meet their needs. Liaison between clients and management. Builds relationships with clients and staff.
Leadership
Trained new servers in their responsibilities, protocol, and company values.
References
Available upon request.
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