Information Billing
Resume:
AlyannaGillette Ludlow,MA*****
***************@*****.***
VersatileanddynamicprofessionalwithaproventrackrecordatHolyokeMallDental,adeptinprocessoptimizationand maintainingstrictconfidentiality.ExcelledinrolesfromDentalAssistanttoOfficeManager,showcasingadaptabilityanda strongcapacityforlearning.Achievedsignificantimprovementsinworkflowefficiencyandpatientsatisfactionthrough exceptionalproblem-solvingandmultitaskingskills.
Experience
OfficeManager
HolyokeMallDental May2024-Current
● Maintainedstrictconfidentialityofallpatientrecords,ensuring compliancewithHIPAAregulationsandsafeguardingsensitivepersonal information.Handledsensitiveinformationwithdiscretion,maintaining confidentialityofcompanydocumentsandpersonnelrecords.
● Preparedinsuranceclaimforms,explainedbenefits,andoutlinedpricing detailsforproceduresandservices.
● Maintainedaccuratefinancialrecordsbyreconcilingaccounts payable/receivabletransactionsregularlytoensurebalancedbudgetsina timelymanner.
● Streamlinedofficeoperationsbyregularlyevaluatingworkflows, identifyingareasforimprovement,andimplementingnecessarychanges forincreasedproductivity.
● Servedasaliaisonbetweenuppermanagementandstaffmembers, facilitatingopenchannelsofcommunicationtoaddressconcernsor issuespromptly.
● Providedexceptionalcustomerservicewhenaddressingclientinquiries orconcernsviaphonecallsoremailcorrespondence,maintaining excellentclientrelationsandpromotingongoingcustomerloyalty.
● ProvidedsupporttoDentalAssistantandReceptionistsasneeded ClinicalSupervisor
HolyokeMallDental October2021-May2024
● Ensuredstrictadherencetoinfectioncontrolprotocols,maintaininga safeandsanitaryworkenvironmentforbothstaffandpatients.
● Maintainedstatespecificlegalrequirementsinregardtocompliance, licensure,andrecordretention.
● Managedinventoryofdentalandofficesupplies,minimizingwaste whileensuringnecessaryresourceswerereadilyavailableforall procedures.
● Mentoredjuniordentalassistants,sharingvaluableknowledgeto strengthentheoverallqualityoftheteam''sperformance.
● Reducedwaittimesbyeffectivelymanagingexamroomturnover betweenappointments,minimizingdowntimeforbothstaffmembers andpatientsalike.
● ContinuedtypicalDentalAssistantduties
Skills
StrongCapacityforLearningNew
Skills
Clearoral/written
communication
Multitasking
Reliability
Adaptability
Problem-solvingaptitude
ProcessOptimization
Billing
Spreadsheetanddatabase
creation
Bookkeeping
Education
HomeHealthAideCertification
FirstChoiceAcademy
March2015
PharmacologyMajor
WesternNewEnglandUniversity
NoDegree
HighSchoolDiploma
CommerceHighSchool
June2014
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DentalAssistant
HolyokeMallDental October2018-October2021
● On-The-Jobtrainedinitially,DANBcertifiedDecember2022.
● Cleanedandsanitizeddentaltoolsandequipment,treatmentrooms, andrestockedsuppliestoprepareforthenextpatientandmaintain healthandsafetypractices.
● Providedchairsideassistanceutilizingfour-handeddentistryduring examinationsandtreatments,improvingdentistefficiencyandpatient satisfaction.
● Performedx-rayssafelywhileadheringtoradiationsafetyguidelines, ensuringhigh-qualitydiagnosticimagesfordentists''evaluations. AdministrativeAssistant
TouchedByAnAngelInc November2017-September2018
● Maintainedconfidentialityofsensitiveinformationbyadheringtostrict privacypoliciesandimplementingsecurefilingsystems.
● Deliveredexcellentcustomerservicethroughpromptresponsesto clientinquiries,addressingconcernseffectively,andbuildingstrong relationships.
● Ensuredaccuraterecord-keepingwithdiligentdataentryanddatabase managementforvitalcompanyinformation.
● Improveddocumentorganizationwiththoroughfilemaintenance, archivingoutdatedrecordsasnecessaryforefficientretrievalwhen needed.
● Assistedinonboardingnewemployees,providingtrainingmaterials, andcoordinatingorientationschedulestoensureasmoothintegration intotheteam.
● Coordinatedschedulingtoensureeveryclienthadaccessto appropriatestaffingtofittheirpersonalrequirements. HomeHealthAide
TouchedByAnAngel,Inc April2015-October2018
StavrosCenterForIndependentLiving
MaximHealthcare
● Traveledtoclients'homestocompletehealthcareservicesand promotecontinuityofcare.
● Assistedclientswithdailylivingactivities,enhancingtheir independenceandqualityoflife;Performedpersonalcareduties includingbathing,grooming,andtoiletingassistance;light housekeepingdutiesincludinglaundrylinenchangessweeping vacuumingandmoppingensuringacleanandorganizedlivingspacefor patientsasinstructedbytheclient.
● Completedentriesinlogbooks,journals,andcareplanstoaccurately documentandreportpatientprogress.
2
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