Executive Assistant Systems Administrator
Resume:
HOPE FRAZIER
PROFESSIONAL PROFILE
Poised, persuasive and passionate communicator, results-driven and dedicated, well-rounded professional with extensive experience in deadline-driven environments; action-oriented, entrepreneurial, adaptable, and innovative talent for mastering new technologies/procedures quickly; recognized as conscientious, detail-oriented, highly organized, and entrusted by management with confidential matters; key competencies/strengths include:
• Event Planning/Resource Planning/Scheduling
• Project & Time Management
• Strategic Planning & Creative Problem Solving
• Strong Written and Verbal Communication Skills
• Collaboration and Process Improvement Skills
EDUCATION
Temple University, Science/IT Major
PA Notary Reappointment (Commission November 2023 – November 2027) ACES editor’s course: online and self-paced (7 units) February – future completion December 2023. Univ. of PA, College of General Studies, A+ computer IT hardware Univ. of PA, The Wharton School, Microsoft intermediate and advanced courses Berkeley Computer School, Microsoft Certified Systems Administrator (MCSA) courses VOLUNTEER
MELC, Montgomery County, PA (6 months) Head Start Preschool Activities Volunteer Univ. of PA Hospital, Philadelphia, PA (6 months) Laboratory Assistant performing DNA Tissue-typing Fox Chase Cancer Center, Philadelphia, PA (6 months) Research Center, Jr. Laboratory Assistant to the renowned Dr. Klein-Szanto,
(Performed immunohistochemical peroxidase staining on necrotic material)
EXPERIENCE
THE VANGUARD GROUP, INC., Main Campus 12/17 – Present Malvern, Pennsylvania
Executive Assistant, VPs/Global Heads of Investment Management Group
Streamlined office management processes by improving onboarding procedures
Planned holiday parties with complete autonomy and budget constraints
Assisted with project management tasks and goals
Scheduled meetings and handled pre-material preparations
Performed departmental move requests for team and for rotational divisional specialty cadre interns
Maintained distribution lists for department
Acted as a client meeting facilitator by performing internal preparation, agendas, meeting arrangements and updating client status documents
Facilitated business partner relationships in the company via DocuSign requests Acts as a workstream lead contributing expertise to major project deliverables, milestones, and required tasks
Assumes leadership responsibilities for coaching and training new members of the group and serving as a resource for style issues and questions
Establishes and maintains forward-thinking communication among all internal and external vendor contacts
Advises and provides recommendations, alternatives, and strategies to department to improve processes
Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
Routes work tasks based on forecasted and real-time volumes and available resources QUEST DIAGNOSTICS, Corporate Office 7/14 – 12/17
Collegeville, Pennsylvania
Executive Assistant/Office Manager, VP of Procurement
Organized semi-annual offsite locations from A-Z meeting logistical, catering, and technological needs
Acted as a peer reviewer of contractual salaries via ESM & HR systems
Participated in the interpretation and communication of policies and practices to internal stakeholders, and addresses special issues, problems, and concerns on behalf of the Vice President
Possessed ingenuity in all projects and activities; stays one step ahead, anticipating workflow and resolving workload and time conflicts
Created and managed new hire onboarding for new hires to our department from logistics to technology needs
Prided self as a liaison with HR, Legal, IT and Operations staff on behalf of unit
Edited whitepapers and proofread complex documents for V.P.
Initiated, developed, and maintained procedures for organizing team suggesting/implementing process improvement
Monitored calendar for special events and oversaw advance preparation of presentations as well as handouts
Managed Global Heads schedule; anticipated and integrated business appointments while being mindful of private appointments and maintaining strict confidentiality
Developed and maintained strong internal peer relationships with other executive assistants and utilizes those relationships to assist with scheduling and pressing deadlines
Entered, organized/compiled, and analyzed routine to moderately complex data
Completed expense reports in Concur, dues, conference and travel requests, purchase orders, and tuition reimbursements to assure compliance policy
THE VANGUARD GROUP, INC., Randstad Contractor 1/12 – 6/14 King of Prussia, Pennsylvania (Warner Road)
Sr. Executive Assistant, VPs of Sales, Client Services, and Risk Management (Latin American Region)
Trained new hire assistants
Coordinated move requests from beginning-to-end
Performed detailed travel arrangement and expense reporting
Composed detailed logistics for Sales and Client Relationship Manager for high net-worth client visits
Mailed sales prospectuses for sales executives to Latin countries via International FedEx complex procedures
Proofread and composed letters
TECHNOLOGY SKILLS
Microsoft Office Suite
Microsoft Project
Openair.com
Power Bi
SharePoint
Yammer
Salesforce.com
Oracle
Concur
MCSA courses completed
A+ hardware completed
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