Customer Service Agent
Resume:
Daryl Powell ***** Magnolia Ct. Gulfport, MS *****
*.***********@*****.***
Professional Summary Seasoned Remote Customer Service Agent with over 10 years of experience in delivering superior service and resolving complex customer issues. Proven track record in various support roles, including customer service, roadside assistance, and security management, with a strong focus on customer satisfaction and operational efficiency. Highly skilled in handling customer inquiries, managing relationships and implementing effective solutions that enhance service delivery and drive customer retention.
Key Skills
Customer relationship management
Customer service
Conflict resolution
Multi-channel communication phone, email, chat)
Problem-solving and troubleshooting
Time management
Familiarity with CRM software (Salesforce and OnBase)
Remote call center experience
VOIP phone experience (Talkdesk, Cisco, Avaya, Genesys)
Professional Experience
Customer Service Agent/POC Valor Global, Gulfport, MS (Remote) Nov 2022 – Oct 2024
Remotely assisted Arizona customers with applying for Medicaid/Medicare, nutrition assistance and cash assistance while delivering superior customer service.
Assisted fellow team members with resolving complex problems on their calls.
Full-time. 40 hrs/wk.
Roadside Assistance Operator/Dispatcher & Fixed Annuities Consultant Qualfon/Dialog Direct, Gulfport, MS (Remote) June 2021 – Aug 2022
Roadside Assistance Operator/Dispatcher: Delivered excellent customer service by managing calls from customers with disabled vehicles. Dispatched tow vehicles. accident scene management.
Fixed Annuities Consultant: Provided superior customer service. *Fielded questions about fixed annuity retirement plans. *Ensured retirement plans were in good order. *Managed retirement/tax documents.
Full-time. 40 hrs/wk.
Security Officer and Dispatcher Hard Rock hotel and casino, Biloxi, MS June 2014 – Aug 2017
Delivered superior customer service, contributing to a high rate of return customers. Ensured a safe environment for customers and employees by implementing vigilant security and protection measures.
Dispatched security officers and maintained security database records.
Full-time. 40 hrs/wk.
Security Shift Manager Margaritaville casino and restaurant, Biloxi, MS June 2012 – July 2014
Provided exceptional customer service and oversaw daily shift operations.
Ensured smooth communication and efficient operations among 15 team members. Conflict de-escalation/resolution. Writing and submitting clear and concise security incident reports to the Director of Security.
Full-time. 40 hrs/wk.
Education High school diploma Del Norte high school Albuquerque, NM 1989
Military awards: *Army service ribbon *Armed Forces Reserves medal with M (Mobilization) device *Global War on Terror service medal *Global War on Terror expeditionary medal *Iraq Campaign medal *National Defense service medal with bronze star (2nd award) device *Army Commendation medal *Combat Action badge *Expert Marksmanship badge (Rifle and grenade)
Contact this candidate