Data Center Computer Technician

William Ernest McFarland

*** ******** ***, *********, ** 27536

252-***-**** *************@*****.***

IT professional and trained computer technician with demonstrated ability to integrate communication skills, experience and related education to exceed technical, business, customer requirements and overall company goals. Professionally trained A+ and Network + certified by CompTIA. Committed and motivated employee focused on the success of the team, the solutions, the company and its values, while maintaining individual success.

TECHNICAL SKILLS

Windows NT4.0/2000/XP/7

Microsoft Office Suite experience

Hardware/Software installation

Desktop systems

Set-up users and policies

Install, configure, upgrade and troubleshoot vendor neutral systems

Component repair

OS Fundamentals

Perform post installation configuration

Troubleshooting

Install and configure client operating systems

Understanding of development, networking, security and business concepts

Diagnosing software and hardware problems

Some Red Hat expierence

TECHNICAL TRAINING AND CERTIFICATIONS

New Horizons Computer Learning Centers, Durham, NC

Current certifications: CompTIA A+, CompTIA Network+

Additional certifications upon completion: MCSA, MCSE and CCNA

Security Clearance - CJIS

TECHNICAL EXPERIENCE

NETWORK SYSTEM SPECIALIST January 2024 - DECEMBER 2024

TRUIST DATA CENTER Zebulon NC via Matlen Silver

Rack, Stack and Install Servers

Install network cables

Install trunks and enclosers and remove both

Network troubleshooting

Replaced a variety of server hardware To restore operational status to onsight servers

Escort Vendors

Service Delivery Engineer 1

Dell EMC July 2017– September 2023

Microsoft Data Center Boydton, Va

Troubleshot, diagnosed, and resolved server (sled) issues

Replaced a variety of server hardware To restore operational status to onsight servers

Help with the Deployment and Validation of 20,000 servers

Maintain and sustain up to 10,000 servers

Have worked all server platforms

Back Field for the Team Lead for 11 months

Trained new contractors on servers

Can work Chassis and Switches

Independent IT Professional, Henderson, NC May 2006 – September,2012

Computer Technician

Troubleshoot, diagnose and repair system issues within home office environments

Reinstallation of operating systems

Installation of hardware including memory upgrades

Evaluation and installation of all necessary drivers

Microsoft Data Center- Dell via TEKsystems, Boydton, VA September 2012 – July 2017

IT Technical Analyst (Contract)

Troubleshot, diagnosed, and resolved server (sled) issues

Replaced a variety of server hardware to restore operational status to onsight servers

Help with the Deployment and Validation of 20,000 servers

Maintain and sustain up to 10,000 servers

Have worked all server platforms

Back Field for the Team Lead for 11 months

Trained new contractors on servers

Can work Chassis and Switches

Dell via TEKsystems November 2012

Technician (One Day Contract)

Performed upgrade of a Wells Fargo Bank financial advisor’s laptop

Backed-up all information, replaced HDD, and reinstalled all necessary information on upgraded machine

Flextronics via Aerotek, Morrisville, NC October 2009 – March 2010

PSG Configuration Technician (Contract)

Imaged lap tops, workstations, desktops, and touch-tone computers

Tested monitors for proper performance

Installed memory chips and hard drives on imaged equipment

Confirmed all necessary drivers were installed and installed any drivers that were missing

Reinstalled operating systems when needed

Flashed the basic input/output system

Flextronics via Aerotek, Durham, NC May 2009 – October 2009

Hardware Technician (Contract)

Responsible for various phases of Sun/Storage Tek tape drive testing

Performed Field Failure Verification involving initial testing of returned units to determine causes of reported faults

Performed Loader Test assembly testing ensuring the quality of production of the loader and head assembly

Performed Customer Interface Testing involving machine testing designed to simulate actual end use, i.e. data transfer, write/read applications and ensuring data integrity

Performed Burn Testing involving heavy use testing to further ensure quality of production and durability

ADDITIONAL WORK EXPERIENCE

Flextronics via Aerotek Staffing, Creedmoor, NC March 2010 – January 2012

CNC Machine Operator (Contract)

Oversee CNC Machine to fill orders for the manufacturing of mini-key machine parts

Interpret blueprints, manuals and other work instructions

Study sample parts to determine dimensions of finished work pieces and equipment set-up requirements

Set and load machine with correct cutting tools

Inspect work pieces throughout production run

Measure and mark dimensions and reference points as a guide for subsequent machining

Detect any malfunctions utilizing micrometers, dial calipers, depth gages, indicators and scales

Perform basic preventative maintenance on machines, tools and parts

Program and translate G-code, and insert code into the machine

Utilize Gibbs Cam software to create G-code from tool paths, tool diameters and parameters applied to 3-D solids

Assisted in other shop operations including sandblasting, running mills, and operating shears, the band saw and sanders

Bill’s Asphalt & Roof Maintenance, Henderson, NC October 1998 – May 2009

Asphalt and Roof Technician

Performed sealcoating on parking lots and small asphalt patchwork

Worked on various roofing jobs including repairing leaks and installing Torch-Down Rubber Roofs

Reviewing with the customer what areas need to be worked on or repaired

Explaining work to customers when job was completed

VOLUNTEER EXPERIENCE

Calvary Baptist Church, Henderson, NC Present

Volunteer Sound Coordinator

Set-up, operate and monitor the church’s sound system

Set-up guest speaker’s equipment including laptops for PowerPoint presentations

Kramden Institute, Durham, NC March 2009

Volunteer

Assist in the refurbishing of donated PCs which are then given to less advantaged students

Installed hard drives, operating systems and software

Tested systems after installations for performance functionality

EDUCATION

Vance Granville Community College, Henderson, NC

A.A.S. – Information System Technology

Contact this candidate