Customer Service Sales Manager
Resume:
Forrest Smart
Sales Manager
*******@*******.*** • 443-***-****
LinkedIn • MD, US
Accomplished Sales Manager with 15+ years of experience in customer service, sales, and business development. Experienced in managing high-volume customer inquiries, resolving issues promptly, and providing tailored solutions to meet client needs. Proficient in training and developing team members to enhance service quality and sales performance. Proactive attitude and ability to work under pressure while maintaining a strong commitment to teamwork. Skilled problem solver with active listening skills and exceptional computer literacy. Motivated individual with strong interpersonal communication and collaborative abilities, adept at building and maintaining client relationships, conducting data analysis, and driving revenue growth. Areas of Expertise
Sales Strategy Development
Customer Relationship
Management
Lead Generation
Data Analysis & Reporting
Team leadership & Training
Negotiation & Closing Techniques
Account Management & Retention
Sales Forecasting & Budgeting
Market Research & Competitive Analysis
Professional Experience
Assurance Health Care, Laurel, MD
Full -Time Caregiver
2016 — Present
Provide comprehensive care to elderly clients, ensuring their comfort and well-being through personalized healthcare services. Manage daily living activities including bathing, dressing, oral hygiene, medication administration, hair care, toileting, mobility assistance, and nutrition support. Execute household tasks such as grocery shopping, meal preparation, housekeeping, laundry services, and coordination of medical appointments to maintain a safe and hygienic living environment.
● Ensured client safety by vigilant supervision and monitoring of health conditions.
● Maintained consistent medication schedule for clients, contributing to stable health and well-being. TSL Marketing, Columbia, MD
Lead Progression Specialist
2013 — 2016
Engaged with key decision-makers in Information Technology sectors for leading companies such as Dell, HP, Microsoft, and Oracle to identify and address their IT requirements. Facilitated the connection between IT professionals and potential clients by scheduling consultations to explore IT solutions tailored to company needs. Contributed to revenue generation through a commission-based structure for successful appointment setups, ensuring a consistent pipeline of opportunities for IT experts.
● Successfully scheduled appointments for IT specialists, fostering client relationships and facilitating potential IT upgrades.
● Demonstrated proficiency in cold-calling techniques, resulting in meaningful interactions with IT leaders and decision- makers.
● Maintained high level of customer service, establishing strong rapport with clients, and contributing to positive brand image. Impact Office, Beltsville, MD
Inside Sales Representative
2010 — 2013
Led sales improvement initiatives and contributed to management meetings with actionable insights. Conducted thorough data collection and analysis, ensuring sales managers received accurate reports. Developed and distributed comprehensive information packages to potential buyers, enhancing engagement and interest. Drove new business development by identifying leads through diligent web research and proactive telephone networking.
● Exceeded monthly sales targets, consistently achieving a minimum of 26.5% Gross Profit (GP) on sales.
● Generated and dispatched tailored proposals and quotations to customers, facilitating informed purchasing decisions.
● Engaged with clients directly to discuss and sell office furniture and promotional items, strengthening customer relationships.
Additional Experience
Corporate Express, Hanover, MD
Inside Sales Representative
Qualified prospective clients and prepared bids to drive business growth for $5M portfolio, focusing on fostering and preserving customer relationships through one-on-one interactions. Managed furniture quotations. Diligently maintained gross profit margins that exceeded company standards. Executed 25-30 outbound calls daily to engage new leads and reinforce existing client commitments.
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● Generated consistent track record of surpassing sales targets through strategic bid management and customer qualification.
● Played pivotal role in expanding client accounts, resulting in measurable 10% sales growth for outside sales colleagues.
● Promoted to higher roles due to consistent record of surpassing sales targets and driving revenue growth.
● Maintained rigorous daily call schedule, ensuring productive customer engagement and high lead conversion rates. Elkridge, MD
Customer Service
Administered high-volume customer inquiries and resolved issues promptly within a fast-paced, deadline-driven environment. Trained new customer service representatives, enhancing team proficiency and service quality. Assessed customer needs accurately, recommending office products tailored to individual requirements.
● Successfully handled extensive workload, consistently meeting tight deadlines.
● Established as reliable trainer, elevating knowledge base of incoming customer service staff.
● Enhanced customer satisfaction by providing swift and effective problem resolution.
● Identified and suggested optimal office solutions, strengthening customer loyalty and retention. Alling & Cory/Xpedx, Hanover, MD
Customer Service Representative
Orchestrated customer engagements and built lasting relationships through initial interviews and consistent follow-up. Investigated and resolved inquiries, ensuring customer satisfaction and loyalty. Handled high-volume inbound calls for paper supply quotes, efficiently processing orders and coordinating prompt delivery to meet client needs. Key responsibilities included analysing customer requirements and advising on paper selections to fulfill project objectives. Resolved customer inquiries and issues promptly and professionally, ensuring high levels of customer satisfaction and retention.
● Successfully secured daily paper supply contracts through quoting, demonstrating strong sales acumen and market understanding.
● Consistently earned performance bonuses by reaching and surpassing sales targets with key accounts.
● Provided expert paper recommendations that enabled customers to meet crucial project deadlines, enhancing company reputation for service excellence.
Calico Industries, Inc, Annapolis, MD
Inside Sales Representative /Telemarketer
Drove outbound sales calls to prospective clients, promoting products and services to exceed weekly and monthly sales targets. Guided customers through comprehensive bidding process, ensuring qualification for purchases and fostering robust relationships. Monitored ongoing sales performance, maintaining a strong customer service rapport to secure repeat business and referrals. Maintained accurate sales records and reports, contributing to the analysis of sales data and the identification of trends for strategic decision-making.
● Exceeded gross profit percentage goals by maintaining diligent oversight on sales margins.
● Met and exceeded key performance indicators (KPIs) related to call volume, conversion rates, and revenue targets.
● Enhanced team productivity by sharing best practices in account management and sales techniques. Cornerstone Title Co, Colombia, MD
Customer Service/Settlement Processor
Managed entirety of customer interactions, ensuring seamless settlement process and fostering strong client relationships. Conducted comprehensive title searches and meticulously prepared settlement deeds. Executed range of administrative tasks to support transaction completion and maintain orderly records. Utilized CRM systems to track and update customer information, monitor sales activities, and optimize follow-up strategies. Collaborated with sales team to strategize and implement innovative sales techniques.
● Established and nurtured customer relationships, contributing to smooth home settlement experiences.
● Enhanced efficiency of settlement process through diligent follow-ups on pending transactions. Education
Bachelor of Science in Business Management
University of Baltimore, Baltimore, MD
Associate of Arts in Business Administration
Howard Community College, Columbia, MD
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