Customer Service Team Lead
Resume:
Brianna Claire
*** **** ****** ****, *******, CA, 91762
**************@*****.***
Skills
I possess a comprehensive skill set that includes proficiency in customer service, negotiation, account management, sales, cold calling, business process analysis, and leadership. With a proven track record of excellence in these areas, I am confident in my ability to effectively manage client relationships, drive sales growth, and optimize business processes. My strong interpersonal skills and strategic mindset enable me to successfully lead and coordinate teams to achieve organizational objectives.
Experience
Longo Lexus - Service Administrator Lead
Team Lead of Service Department
Participate in ongoing training programs to enhance understanding of new vehicle models and technologies arriving in our inventory Organize and lead monthly meetings aimed at setting and surpassing operational goals, fostering teamwork, and enhancing performance metrics
Conduct thorough reviews of warranty claims to ensure accuracy and compliance with company policies and manufacturer guidelines Liaise with third-party insurance providers to effectively manage claims processes, including windshield repairs and towing services Efficiently set up appointments for both new and returning clients, ensuring a seamless and accommodating experience
Answer, transfer, and provide accurate information to incoming calls, demonstrating professionalism and promptness in addressing inquiries.
Maintain effective communication with technicians to guarantee proper vehicle maintenance, safety, and service quality. Patriot Hyundai - Sales Representative
Maintained comprehensive product knowledge of all incoming vehicle models to effectively assist customers.
Demonstrated a proven track record in sales, consistently exceeding monthly targets.
2
Achieved a 30% reduction in payroll and benefits administration costs through strategic negotiation of pricing and fees, while successfully maintaining and enhancing service quality.
Skillfully executed multiple sales transactions by adeptly overcoming client objections.
Provided in-depth demonstrations of new vehicle features and facilitated engaging test drives to enhance customer experience. Proactively sought new business opportunities by conducting over 50 cold calls daily and diligently pursuing leads to ensure a robust sales pipeline.
Successfully orchestrated relationships with both internet and retail clients, ensuring a seamless sales process.
Generated and processed credit applications to support vehicle financing.
Delivered vehicles directly to clients' homes, ensuring a convenient and personalized experience.
Wescom Credit Union - Member Representative
Developed and maintained strong relationships with both new and existing members, fostering a welcoming environment and enhancing member satisfaction
Educated members on the functionalities and benefits of online banking, ensuring they felt confident navigating digital platforms. Assisted all members with various financial needs, offering personalized solutions to enhance their banking experience. Managed the distribution of new accounts, ensuring accurate processing and compliance with all regulatory requirements. Effectively resolved member disputes by actively listening, empathizing, and providing appropriate solutions in a timely manner. Organized and prepared new account packets to streamline the onboarding process for new members.
Handled loan applications with attention to detail, guiding members through the application process and ensuring all necessary documentation was collected and processed efficiently. Eduction
Arizona State University - BS in Business Administration West Covina High School - High School Diploma
Awards
Top sales award
Employee of the month
Sales License
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