Program Manager Technical Assistance

JEANNE RUSSELL

Training and Technical Assistance Program Manager

530-***-**** ************@*****.*** Chico CA.

EDUCATION AND

CERTIFICATIONS

• NARCH Certified Rural

Health Center

Professional

• Certified Facilitator

• Telehealth Coordinator

Certificate, UC Davis

Medical Center

• Certified Retinopathy

Technician, UC

Berkeley School of

Optometry

• ROP Phlebotomy

Certified

• Positively Speaking

Certified

• Trained in Disaster

Preparedness and CPR

• Project management

course completion

• Nominated for the

Schwartz Caregiver of

the Year award for the

MAVEN Project, 2015

• CTN Multisite

Integration Award,

2013

• CTN Site Campion

Award 2016

• CTN Innovator of the

Year Award, 2012

• TEBRA Housing

Committee, 2008-2009

PROFESSIONAL EXPERIENCE

Training and Technical Assistance Program Manager, California Telehealth Resource Center/OCHIN Sacramento CA. February 2018 – January 2023

• Responsible for all technical assistance requests from the public, health centers, providers, special interest groups, and patients.

• Responsible for quarterly updates and edits to the California Telehealth Reimbursement Guide with up-to-date laws, regulations, billing codes and information on coverage from health plans, managed care plans, and Medicare for virtual visits.

• Preformed site assessments, workflow assessments, staff training and guided clinic operation improvements, provided recommendations that directed the implementation process that included clear action items for organizations to operationalize services.

• Conducted workflow assessments, roadmaps and detailed reports for implementation readiness and provided recommendations on tracking measures and effectively set up EMR systems to increase revenue and receive reimbursement for services provided.

• Assisted on the Subject Matter Expert Project and the Telehealth ECHO project, interviewing and collecting data from healthcare providers and clinic staff to create content for best practice guides, course content and infographics.

• Collaborated with The California Health Care Foundation, Center of Care Innovations, The RAND Corporation, and nine Community Health Care Centers on the Sustainable Models of Telehealth project.

• Created training materials and infographics for webinars, in-person trainings, annual conferences, websites, course content and quarterly workshops.

• Event planning for annual summit, workshops, peer to peer learning sessions, reviewed abstract proposals, interviewed subject matter experts to speak at events, and processed travel reimbursement requests.

• Collected and analyzed data for grant writing, reporting and for the RAND Corporation on the Sustainable Models of Telehealth Project.

• Collaborated with videographers to create success story videos.

• Reviewed and advised on implementation process and content for School Based Health programs.

• Reviewed grant applications submitted for funding and equipment. I strive to create change and dedicated to increasing access to care with the proven ability to create training materials, develop protocols for process improvement, skilled in facilitating large groups, conducting site assessments, and collaborating with healthcare organization on large scale complex projects. I am a good listener, strong leader adept at managing budgets, conducting intake assessments, workflow assessments, event planning and overseeing staff and program operations and have developed a special skill set and a unique Insite to the needs of community health centers and the patients they serve. S

SKILLS

• Workflow review and

implementation

• Contract negotiation

• Collecting and

analyzing complex data

• Multi-format

presentation skills

• Staff training and

supervision

• Conflict resolution

• Proven effective

leadership ability.

• Policy and procedure

development

• Project prioritization

and multitasking

• Event planning

• Change management

training.

• Grant writing and

reporting

• Workflow mapping

using Visio.

• Cross trained on

multiple EMR systems.

• Medical

reimbursement

• Strong budgeting and

math skills

• Content development

• Trama informed care

• Strong computer skills

Microsoft Office, Excel,

Power Point, Teams,

Share Point, and Zoom

Telehealth Advisor, Ampla Health, Chico CA.

August 2009 – February 2018

• Developed and managed the Ampla Health Telehealth Program. I was responsible for all oversight and activities of the program and staff including onboarding potential providers, contract negotiations, credentialing, provider and staff training, and performance reviews.

• Expanded specialty care services to thirteen rural health clinics with twelve different specialty types in conjunction with UC Davis, UC San Diego, UC Irvine, UC Berkeley, The MAVEN Project, and eight independent mental health providers.

• Created and implemented new billing models for virtual visits at thirteen clinic locations using unique billing models based on geographical restrictions and the individual needs of each clinic.

• Exceeded the program’s three-year goal of increasing access to mental health services to over a thousand patients in less than two years and created a sustainable program generating revenue.

• Created, conducted, and analyzed an ongoing survey for process improvement and patient satisfaction.

• Developed a new protocol for diabetic patients to receive diabetic retinopathy testing on site during a primary care appointment.

• Collaborated with UC Berkeley to train clinic staff to perform retinal exams and prepare for their certification exams.

• Implemented new policies and procedures and created user guides and workflows for the program.

• Interviewed, hired, and supervised Mental Health providers and support staff.

• Oversaw appointment procedures, including scheduling, rooming, and taking vitals, pre-running insurance, authorizations, pharmacy, and prescription refill requests.

HIV Case Manager/Ryan White Part B, Ampla Health, Chico CA. September 2006 – August 2009

• Managed a $285,000 annual budget for support services for Butte and Glenn County’s designated Ryan White funds.

• Conducted intake assessments for a caseload of more than one hundred patients with HIV.

• Dispensed funds to participants for housing, food, transportation, utilities, medication, and dental services.

• Participated in case management conferences with health care providers, health departments, in-home support services staff, and the Chico Planning Committee.

• Adhered to extensive grant reporting and audit requirements.

• Created and implemented budget templates for tracking spending.

• Documented and kept records for client service interactions.

• Started and ran the Giving Basket Program for Thanksgiving and Christmas for HIV patients and their families, providing gift baskets and food for the holidays in collaboration with local organizations. Additional Positions Held at Ampla Health, Chico CA. August 2003 – September 2006

• Front Desk Receptionist

• Referral Coordinator

• Medical Records Clerk

Volunteer/ Intake Assistant, Torres Community Shelter Chico CA. October 2004 – January 2006

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