Customer Service Representative
Resume:
Shannetta Mitchell-Hayes
Montgomery, AL *****
**********************@*****.***
Dedicated and results-driven Customer Service Representative with 10 years of experience delivering exceptional customer experiences. Proven track record of building and maintaining customer satisfaction through effective communication and problem-solving skills. Adept at handling a diverse range of customer inquiries, processing payments, and resolving issues promptly. Known for maintaining composure in fast-paced environments, while consistently meeting and exceeding performance metrics. Strong attention to detail and commitment to ensuring positive interactions contribute to a reputation for excellence in customer service. Seeking to bring my passion for customer satisfaction and proven skills to a dynamic team at Convergent.
Work Experience
Customer Service Representative
Convergent-Montgomery, AL
December 2018 to December 2023
1. Customer Interaction:
• Consistently provided exceptional customer service by warmly greeting customers and ensuring a positive experience during transactions.
• Cultivated strong customer relationships through effective communication and a customer-concentric approach.
1. Payment Processing:
• Proficiently processed payments with accuracy and efficiency, maintaining a high level of attention to detail.
• Implemented secure payment procedures, contributing to error-free financial transactions. 1. Account Management:
• Demonstrated expertise in managing customer accounts, ensuring data accuracy, and promptly addressing account-related inquiries.
• Utilized effective account management strategies, contributing to customer satisfaction and loyalty. 1. Awards and Recognition:
• Received numerous awards for excellence in customer service and outstanding performance in processing payments.
• Achieved top grades in customer service evaluations, consistently exceeding performance expectations.
1. Call Handling:
• Received high grades in call evaluations for professionalism, problem-solving, and effective communication.
• Successfully handled a high volume of calls while maintaining quality and meeting performance metrics. Automotive Technician
Hyundai Glovis-Montgomery, AL
January 2015 to December 2018
• Park Cars Requires you to walk a half of mile per car parked and also requires you to work in different weathering conditions
Education
Computer Information System
Trenholm Community College - Montgomery, AL
Present
High school or equivalent
Sidney Lanier High School - Montgomery County, MD
Skills
• Customer Care
• Customer Service
• Customer Support
• CSR
• Microsoft Office (8 years)
• Microsoft Word (4 years)
• Microsoft Outlook (8 years)
• Excel (8 years)
• Negotiation
• Shift Management
• Account Management
• Cold Calling (5 years)
• Assembly
• Inside Sales
• Outside Sales
• Management
• Sales Management
• VPN (8 years)
• Zendesk
• Software troubleshooting
• Documentation review
• Typing
• Windows
• Technical Support (5 years)
• Active Directory
• Network Support (5 years)
• Remote Access Software
• Loan processing (3 years)
• Accounting
• Financial analysis (8 years)
• CRM software
• Data collection
• Communication skills
• Telephony
• Analysis skills (10+ years)
• Medical terminology
• Telecommunication (5 years)
• Back Office Resolution (5 years)
• Telecommunication (8 years)
• Back Office Resolutions (5 years)
Contact this candidate