Customer Service Support

Cheryl Ellison

Zephyrhills, FL *****

***********@*****.***

Skills

Inbound and Outbound Calling

Information Security

Data Entry

Scheduling

Product Knowledge

Report Generation

Account updating

Data Collection

Appointment Scheduling

Payment Processing

Spreadsheets

Order Processing

Typing proficiency

Microsoft Office Suite

Microsoft PowerPoint

Microsoft Excel

Professional telephone demeanor

Filing

Service Upselling

Customer Service

Courteous demeanor

Shipping and receiving understanding

Delivery Scheduling

Insurance Personal

Education and Training

October 2005

Olive Harvey Chicago, IL

CNA CNA

April 2003

CNN Chicago, IL

Certificate Medical And Personal Insurance

August 1992

Kennedy King College Chicago, IL

Associate of Applied Science General Literature

May 1990

ABC Secretarial Chicago, IL

Associate of Applied Science Secretarial Studies And Office Administration Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Experience

April 2018 - July 2024

Advantage Solutions Sales And Marketing - Tampa, FL Customer Service Representative

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Updated databases with new and modified customer data. Answered customer inquiries and provid accurate information regarding products and services. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Updated system with order specifics and customer details, preferences, and billing information. February 2016 - April 2018

One Touch Direct - Tampa, FL

Customer Service Representative

Answered customer inquiries and provide accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Lead on- and off-site customer support teams across multiple time zones. Excelled in exceeding daily credit card application goals. Contacted customers about potential service upgrades, new services and account changes. October 2005 - January 2016

Community Care Systems, Inc. - Chicago, IL

Service Coordinator-Field Supervisor/Home Health Aide Coordinated, scheduled and monitored service activities to ensure timely completion of tasks. Supervised and trained service staff on customer service policies and procedures. Monitored email and phone communication to provide prompt responses and solutions. Maintained accurate records of all service requests, work orders, invoices. Created reports summarizing daily operations and submitted them to upper management. Established clear communication channels between departments for efficient workflow processes.

Handled administrative procedures to meet objectives set by boards of directors or senior management.

Supervised and coordinated daily activities of field personnel to ensure efficient operations. Provided guidance to team members on job-related tasks, techniques, best practices. Prepared and submitted detailed progress reports to senior management. Resolved field issues promptly, minimizing delays and cost overruns. Monitored weather conditions, adjusting work plans as necessary to ensure safety and progress.

Prepared and planned worksites to help jobs run smoothly. Used cleaning chemicals following proper guidelines. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Cleaned building floors by sweeping, mopping and scrubbing. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Assisted in laundry services including washing, drying, and folding linens. Sanitized and cleaned sinks, mirrors, toilets and showers. Activities and Honors

FS Streetsmart Oracle

Powerpoint

Teams

Skype

Dispatcher

Receptionist

Filing

Customer Care Representative

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