Service Manager Hvac
Resume:
Michael Urrutia
Austin, TX *****
***********@******.***
Resourceful HVAC service manager with 20 years of experience in HVAC-R system installation, repair, and maintenance. Proven track record of improving customer satisfaction and retention rates through targeted solutions. Skilled in team leadership, quality assurance, and process optimization, with expertise in construction, facilities maintenance, and mechanical knowledge. Possesses EPA certification. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
HVAC Service Manager
Air Capital & Refrigeration-Austin, TX
January 2018 to Present
• Installation, maintenance and repairs on residential and commercial HVAC-R systems, to include commercial cooking and laundry equipment
• Implemented new customer service strategies resulting in an 56% increase in overall customer satisfaction ratings
• Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention by 45%
• Led a team of 11 HVAC service technicians in providing high-quality maintenance and repair services to commercial and residential clients
HVAC Service Manager
Air Care Today-San Marcos, TX
January 2010 to December 2018
• Resolved complex technical issues, contributing to a significant decrease in service calls
• Performed complex troubleshooting and diagnosis on HVAC systems, identifying issues and implementing effective solutions
• Managed the scheduling and coordination of service calls, with timely response to customer requests
• Maintained accurate records of all service activities including repairs performed, parts used, and time spent on each job
Production Supervisor
Cavco Industries-Seguin, TX
August 2008 to August 2010
• Oversaw daily production operations, including the inspections of each building process to verify quality standards and that production targets are being met.
• Managed a team of 45 team members, providing guidance, training, and performance evaluations
• Implemented lean manufacturing principles resulting in a 11% increase in productivity and a reduction of waste by 18%
Owner/ Builder
Urrutia’s Construction-Austin, TX
March 2003 to December 2008
• New construction, remodels and or repairs in any and or all of the following:
• Interior paint and drywall, exterior siding, flooring, roofing, plumbing, electrical, HVAC
• Complete turn key remodeling with customer walk through and completion of service repairs if applicable
• 100% Customer Satisfaction before turning home over to customers Production Supervisor
Palm Harbor Homes-Casa Grande, AZ
January 2000 to March 2003
• Managed a team of 55 production workers, providing guidance, training, and performance evaluations
• Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in production processes
• Conducted regular inspections to identify equipment malfunctions or safety hazards, coordinating repairs as needed
Construction Superintendent
House Smart Oakwood Homes-San Marcos, TX
August 1997 to December 1999
• Managed and supervised construction projects from start to finish, ensuring adherence to project plans, specifications, and timelines
• Oversaw the coordination of subcontractors, suppliers, and vendors to ensure efficient workflow and timely completion of tasks
• Implemented safety protocols and conducted regular inspections to maintain a safe working environment for all workers on-site
Production Supervisor
Palm Harbor Homes-Austin, TX
April 1993 to September 1997
• Supervised daily production operations, assuring timely completion and quality control.
• Implemented process improvements, reducing production time and increasing efficiency.
• Trained and mentored new team members, fostering a collaborative and skilled workforce.
• Resolved production issues promptly, minimizing downtime and maintaining workflow continuity.
• Monitored inventory levels, including optimal stock and reducing waste. Education
Electrical and hvac apprenticeship in HVAC, electrical Gary Career Center - San Marcos, TX
January 1991 to December 1993
Skills
• Team Leadership Project Management Process Optimization Inventory Management
• Service Technician Experience
• Plumbing
• Refrigeration
• Roofing
• Electrical Experience
• Facilities Maintenance
• Quality Assurance
• Remodeling
• Mechanical Knowledge
• Production Management
• Construction
• Manufacturing
• Carpentry
• Procurement Management
• Drywall
Certifications and Licenses
EPA Certification
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