Concierge, Customer Service, HR/Benefits

DIANE KONOPKA

**** ****** *** *** *. Elkins Park PA 19027

Cell: 865-***-****

************@******.***

Strong experience with elderly care, customer service, animal care & house sitting. Human Resources & Employee Benefits involving capability to interact with employees related to all covered benefits. Experienced with both corporate & caregiving roles. Highly organized, detail oriented, team player and exceedingly confident when taking on any new job opportunities.

Authorized to work in the US for any employer

WORK EXPERIENCE

CONCIERGE

Revelle Senior Living of Bucks County, Warminster, PA

November 2024 – Present

Concierge alternating between independent living/assisted living communities. Responsible for greeting guests and residents, handling maintenance requests, meal orders, deliveries, guarding front entrance and various administrative tasks as needed. Mandatory weekend work as needed.

CONCIERGE

Sunrise of Abington – Abington, PA

November 2023 – October 2024

Concierge alternating between Independent Living and Assisted Living. Greeting guests, interacting and assisting all residents, responsible for insuring bistro was clean and stocked with all required amenities. Assigned to overseeing all communal areas as well as monitoring exterior grounds via surveillance cameras ensuring safety of the community. Mandatory weekend work and evening hours as needed.

HOME CARE AIDE

Rydal Park/HumanGood Employer – Jenkintown, PA

December 2022 – May 2023

Aiding in personal care and protection of resident(s) at all times. Responsible for developing awareness of residents’ needs and interests with emphasis on the goal of maximizing each residents’ independence and quality of life.

IN-HOME CAREGIVER

Private Residence, Oreland, PA

May 2014 – May 2022

Full aid to disabled homeowner tasked with all duties of keeping both interior and exterior of home with essential tasks relating to personal care and safety of resident, running errands and other tasks considered essential by homeowner.

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EMPLOYEE BENEFITS MANAGER & CORPORATE OFFICER

American Shipping Corp. – Moorestown, NJ

September 1976 – November 2008

Highly detailed and organizational skills needed with continual interaction with employees both individually and in a group setting, assuring all benefits provided were in alignment with company budget in addition to insuring employee satisfaction and retention.

VOLUNTEER WORK

MAY 2019 - PRESENT

FORGOTTEN CATS INC. (TNR facility), Willow Grove PA

Basic feed, clean, and socialize with cats at the shelter.

Assist with laundry, dishes, and cage/carrier sanitization

Help with intake, surgery prep and recovery

EDUCATION

High School Diploma

SAINT HUBERTS HIGH SCHOOL (Philadelphia PA)

SKILLS/CERTIFICATES

•Certificate: Direct Care Training & Competency for PHC & Assisted Living Residences

•Benefits Administration/HR Orientation/Workers Compensation

•Customer Service skills

•Pet/House Care

•Senior Care, ADL’s, caregiving skills

•English

•Availability to workdays, nights, weekends & holidays

•Assisted Living/Independent Living Concierge experience

•Basic computer skills

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