Service Representative Customer

Susan Engebrecht

Fairport, NY *****

Phone: 585-***-****

Email: *************@*****.***

Professional Summary

Dependable and cooperative employee who is capable of working with a team as well as independently. Previous experience as a customer service representative working both remotely and on site in a fast-paced work environment. I look forward to taking my previous experience, training and good work ethic to the next level.

Work Experience

Excellus BlueCross/Lifetime Benefit Solutions: Customer Service Representative March 2020 - September 2023

-Assisted members with tax-free accounts.

-Reviewed claims and filed adjustments for reimbursement accounts including HRAs, HSAs, and FSAs.

-Took repayments to tax free spending accounts and issued refunds.

-Assisted with substantiation of claims.

-Assisted Cobra and Retiree members with enrollment & premium payments.

Dial America: Customer Service Representative May 2019 - March 2020

-Consistently achieved top 5 sales agent status.

-Conducted outbound sales for Sirius XM Radio.

-Professional and courteous with attention to detail.

-Provided plan information and set up accounts with promotional offer.

-Employed strategies to close deals.

-Took payments and applied promotional discounts.

Aspira Connect: WAH Customer Service Representative May 2015 - January 2019

-Provided information about National and State Parks.

-Assisted with reservations, changes, cancellations &transfers.

-Took payments/issued refunds as needed.

-Trained in Live Chat (Quik)

Canal Town Coffee Roasters: Assistant General Manager January 2005 - June 2009

-All duties including opening and closing the coffee shop.

-Hired and trained new employees.

-Responsible for maintaining and ordering inventory.

-Prepared food and specialty drinks.

-Catered outside locations including PAETEC Corporation.

Education

Bachelor of Arts in English

University of Notre Dame – South Bend, IN

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