Data Entry, Data Integrity, Customer Relations, Proofreading

Kimberly E. Fayton, Page *

K I M B E R L Y E R I N F A Y T O N

***** ****** ***** ***, ************, VA 22553 240-***-**** ***********@*****.*** EXPERIENCE _

American Society of Hematology, Washington, DC

Customer Relations Manager, May 2010 - August 2013

• Trained and managed Customer Relations team

• Ensured prompt, courteous, and detail oriented service to all members and customers

• Managed contact tracking for concerns and trends, reporting regularly to Senior Staff

• Staffed and managed Membership booth at the Society's Annual Meeting

• Created tri-annual reports on membership and sales statistics and trends for presentation to the Executive Committee, as related to the Society’s Strategic Plan

Membership Specialist, July 2006 - May 2010

• Served as primary contact for all membership related inquiries

• Provided excellent service to all members and customers

• Managed contact tracking for concerns and trends, reporting regularly to Senior Staff

• Maintained accuracy and integrity of membership database

• Authored common usage manual for new database for use by membership department and others needing assistance with common functions

• Created tri-annual reports on membership statistics and trends for presentation to the Executive Committee, as related to the Society’s Strategic Plan

Membership Assistant, October 2002 – July 2006

• Served as primary contact for membership department, serving over 14,000 individual members; handled all incoming phone calls and emails, tracking for concerns and trends, and maintaining all related files

• Maintained accuracy and integrity of membership database, reviewing and processing all membership applications, tracking and reporting on member statistics, and updating approximately 5,000 member records per year

• Created, compiled and disseminated marketing materials for use in bi-annual member recruitment drives and trade show/conference exhibits

• Created tri-annual reports on membership statistics and trends for presentation to the Executive Committee, as related to the Society’s Strategic Plan

• Processed and tracked all incoming payments to the department, including membership renewals and publication orders; requested, reviewed, and processed all vendor invoices to ensure timely payment of department expenses

• Managed sales of association publications, processing all orders and tracking sales, fulfillment, and inventory

• Contributed extensively to successful conversion of society’s 20,000+ record database, ensuring accurate mapping of data from old system to new

Administrative Assistant, June 2002 – August 2002

APICS: The Educational Society for Resource Management (temp position via Whitman Associates, Inc.), Alexandria, VA

• Performed records management, correspondence, reporting and research for Member Services and Chapter Relations departments

• Performed accurate checks of data integrity as association underwent complete database conversion

• Created new process documentation to ensure accurate and uniform adherence to new system procedures

• Processed orders and performed cash/budget control to ensure billing accuracy

• Updated and edited product information profiles for new system and association web site Marketing Assistant, February 2002 – April 2002

Hogan & Hartson, LLP (temporary position via Law Resources), Washington, DC

• Efficiently managed registration, correspondence, accommodation arrangements and event scheduling for four-day annual Partner and Counsel Retreat, attendance exceeding 800 attorneys and spouses

• Managed retreat budget and check requests to ensure timely payment of retreat expenses

• Received and processed all Partner inquiries regarding retreat, responding in a timely manner

• Provided administrative support for Marketing Department and Intellectual Property Group, including web design, reporting, data entry and meeting scheduling

Research Assistant, Summer 2001

Excel Bank, New York, NY

• Performed research on international corporations to provide background information for annual loan reviews

• Created new, more efficient system of records management and updated client portfolios to ensure accuracy Kimberly E. Fayton, Page 2

Assistant to Paralegal, September 2000 – December 2000 Moskowitz, Passman & Edelman, New York, NY

• Organized and maintained case files

• Built and maintained electronic case files and maintained firm calendar in Abacus Law Intern, September 1999 – May 2000

Berkery, Noyes & Company, New York, NY

• Performed Internet research on corporations in order to keep firm database updated and accurate

• Recruited and trained other interns

• Helped devise new system of research and reporting of information on mergers and acquisitions Consumer Affairs Specialist, Summer 1999

RTC Direct (temporary position via Whitman Associates, Inc.), Washington, DC

• Acted on behalf of client, as primary contact for questions and inquiries regarding pharmaceutical products; maintained files of related correspondence with consumers and pharmacies

• Created and maintained weekly and monthly statistical and financial reports

• Created PowerPoint presentations for company Executives SKILLS _

• Attention to detail, excellent verbal and written communication skills, team player, quick learner

• Word processing, data entry, typing speed of 80+ wpm, knowledge of HTML and some web design

• Proficiency in MS Office, Access, Publisher, Abacus Law, CGI Explorer, TASS, TIMSS, Crystal Reports, Adobe, and working knowledge of Google Workspace

EDUCATION _

New York University, Gallatin School of Individualized Study New York, NY September 1998 - January 2002

• B.A. in Africana Studies and Sociology, GPA – 3.792, Magna Cum Laude ACHIEVEMENTS __

• Albert Gallatin Scholar, 1998 – 2002

• Roothbert Fund Scholar, 1998 – 2002

• President of Black Family Reunion @ NYU, 2000 – 2001

• NYU Office of Student Activities GOLD Program graduate, 2001

• Junior Co-Chair of NYU’s African Heritage Month, 2001

• Building Chair of NYU’s Student Activities Board, 2000 - 2002 References available upon request

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