Account Manager Sales Representative

ROUA BEN GHORBEL

Marketing Professional

+216******** ****************@*****.*** https://www.linkedin.com/in/roua-benghorbel-303b6b1a1/ SUMMARY

Dynamic and goal-oriented professional with a background in sales, marketing, and client relationship management. Experienced in achieving sales targets, and optimizing processes to drive growth. Holding a Master’s in Marketing Decision and Innovation, I excel in communication, strategic planning, and delivering exceptional customer experiences. Passionate about impactful work and dedicated to contributing to the success of innovative projects.

WORK EXPERIENCE

Freelance Marketer & Account Manager – Paris, France March 2022 - Present

• Built and managed long-term client relationships, leading to increased customer loyalty and retention.

• Developed and implemented marketing strategies for Amazon sellers, resulting in a 40% increase in sales.

• Optimized CRM tools like Odoo to streamline customer interactions, track orders, and improve client satisfaction.

• Collaborated with cross-functional teams to resolve issues and deliver tailored solutions to clients.

• Designed and executed ad campaigns that boosted customer engagement and improved sales conversion rates.

• Monitored and analyzed ad performance to optimize campaigns and achieve marketing objectives.

Sales representative SULTANAHMET OLD CITY TRAVEL AGENCY – Istanbul, Turkey

[JULY, 2024] – [OCT, 2024]

• Consistently exceeded sales targets by offering tailored travel packages and fostering strong client relationships.

• Conducted post-tour follow-ups to maintain client satisfaction and encourage repeat business.

• Utilized excellent communication skills to resolve client issues promptly and professionally. EDUCATION

Research Master’s in Marketing Decision and Innovation Higher School of Economic and Commercial Sciences Tunis (ESSECT) Sep 2021 - Oct 2023

Research Thesis: 'Attitude towards Virtual Reality and its Adoption.'

Bachelor of Business Administration

Higher Institute of Technological Studies of Charguia (ISET Charguia) Sep 2018 - Jul 2021

Relevant final year project on market research and digital marketing strategy. CORE COMPETENCIES

• Sales Target Achievement: Proven ability to meet and exceed sales goals.

• Client Acquisition & Relationship Management: Skilled in building and maintaining long- term partnerships.

• Strategic Planning: Expertise in identifying opportunities and creating actionable plans.

• Effective Communication: Strong interpersonal skills for engaging with diverse stakeholders.

• Data Analysis: Leveraging insights to improve performance and drive growth. LANGUAGES

• Arabic: Native

• French: Fluent

• English: Fluent

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