Customer Service High School

Cheryl O’Keefe

Rockland, MA

Professional Summary

• Highly skilled Collections and Customer Service Professional with over 25 years of experience at Aramark Uniform Services/Vestis.

• Expert in providing exceptional customer assistance, managing collections from large corporations, and resolving inquiries with a 99.9% accuracy rate.

• Proficient in utilizing software programs such as Phast, Excel, Microsoft Word, and Salesforce to streamline processes and enhance customer interactions.

• Demonstrated ability to support sales teams and handle over 100 customer inquiries daily, maintaining a customer

• retention rate above 90% through superior service.

• Experienced in processing new orders, managing returns, and creating customer profiles efficiently. Skills

• Phast

• Excel

• Microsoft Word

• Salesforce

• Calling

• Replacement

• Inbound/Outbound Calls

Education

High School Diploma, Rockland High School

Professional Experience

Aramark Uniform Services/Vestis, Norwell, MA Aug 1999 – Sep 2024 Collections /Customer Service Professional

• Providing customers with the best assistance possible

• Collection of monies from large corporations, contact companies by phone to decide for payment.

• Answer customer inquiries regarding Aramark products.

• Working with programs like Phast, Excel, Microsoft Word, Salesforce.

• Processing new art and transferring to the Art Department for new customers.

• Creating new profiles, My Sites, source codes and uniform programs.

• Assist customers with returns and all issues via calls, emails or in person.

• Working with emails responding with in 24-hour time frame or below.

• Supporting sales staff and customer phone calls from sales staff and the field.

• Responsibilities also include keying both new and replacement orders.

• Monitoring and updating work logs for expedient problem solving.

• Responded to over 100 customer inquiries daily with accuracy of 99.9%.

• Maintained customer retention rate above 90% by providing superior customer experience.

• Followed and maintained corporate guidelines and customer satisfaction metrics.

• Expedited problem resolution in conjunction with multiple departments.

• Tracked and followed up on pending customer issues in a timely manner.

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