Customer Service Representative

HANNAH O. BRANCH

**** *** *** ******, ****, *****, Texas

*******************@*****.*** / 817-***-****

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative with a proven track record in enhancing operational efficiency and customer satisfaction.

Skilled in developing strategic opportunities, implementing effective marketing methods, and optimizing organizational performance.

Proficient in media management, public relations, and content development.

We are known for exceptional organizational abilities in managing diverse tasks and projects to successful completion.

Adept at fostering collaborative work environments and bringing creativity to every endeavor.

SKILLS

•Creativity

•Adaptability.

•Decision-Making

•Digital Media Production

•Program Content Creation

•Customer Relationship Management

•Communication

•Public Relations

•Problem-Solving

•Adobe Photoshop

•Team Collaboration

•Marketing Strategy Development

WORK HISTORY

Server / Legacy Oaks of Azle 04/2022 - 07/2024

•We delivered exceptional customer service by promptly greeting guests, taking accurate orders, and ensuring timely delivery of food and beverages, enhancing the overall

dining experience.

•Maintain a thorough knowledge of the menu and daily specials, effectively communicating details to guests and making informed recommendations based on their

preferences.

•Efficiently manage multiple tables in a fast-paced environment, balancing customer needs and service tasks to ensure a smooth and enjoyable dining experience for all

patrons.

•Adhere to health and safety standards, ensuring all food handling, preparation, and serving practices comply with regulatory requirements and company policies.

•She collaborated with kitchen and bar staff to ensure seamless communication and service flow, promptly addressing any issues that arose to maintain high levels of

customer satisfaction.

Stocker / Dollar Tree 02/2022 - 03/2022

•Efficiently managed stock intake and organized inventory to ensure optimal product placement and accessibility.

•I have implemented systematic restocking procedures, resulting in a 10% reduction in time spent on stock replenishment.

•She maintained accurate inventory records through meticulous tracking and regular audits, minimizing discrepancies and ensuring inventory accuracy.

•She collaborated with the purchasing team to forecast inventory needs, contributing to a 12% decrease in stockouts and overstock situations.

•Enhanced stockroom layout and labeling system, improving retrieval speed and overall operational efficiency by 13%.

Customer Service Representative / Pizza Hut 07/2019 - 01/2022

•Efficiently manage customer expectations in a high-stress environment, ensuring satisfaction and timely resolution of issues across multiple service stations.

•They coordinated and maintained multiple customer service stations, optimizing workflow and minimizing wait times through strategic resource allocation.

•It developed and implemented effective communication strategies to handle customer inquiries and complaints, maintaining a calm and professional demeanor under

pressure.

•We proactively identified and addressed potential customer service challenges, enhancing overall customer experience and operational efficiency.

•Trained and mentored junior team members on best practices for customer interaction and station management, contributing to a cohesive and high-performing team.

Event Specialist / Advantage Solutions - Fort Worth, TX 03/2019 - 07/2019

•We have fostered strong relationships with customers by providing detailed product information and personalized recommendations during events, resulting in increased

customer satisfaction and repeat business.

•Organized and executed high-impact events that showcased product offerings, leading to enhanced customer engagement and a notable increase in product sales.

•They demonstrated comprehensive knowledge of various products, effectively communicating their benefits and features to customers, thereby driving informed

purchasing decisions.

Sales Associate/Stocker / Neighborhood Needs - Fort Worth, TX 02/2018 - 08/2018

•She demonstrated exceptional customer service skills by consistently exceeding sales targets and receiving positive customer feedback.

•We have efficiently managed inventory, ensuring optimal stock levels and accurate product placement to maximize sales opportunities.

•She collaborated with team members to implement effective merchandising strategies, resulting in a 10% increase in monthly sales.

•Maintained a clean and organized sales floor, enhancing the shopping experience and ensuring safety standards were met.

•We utilized point-of-sale systems to process transactions quickly and accurately, contributing to a seamless checkout experience for customers.

EDUCATION

High School Diploma 2019

Travis Academy of Fine Arts - Fort Worth, TX

ACCOMPLISHMENTS

Volunteered at Travis Academy of Fine Arts Store for three months

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