Customer Experience Contract Analyst
Resume:
NANCY ZERGA
Kuna, ID *****
***********@*****.***
OBJECTIVE
To secure a challenging position to expand my knowledge and skills to achieve goals of a company that focuses on an excellent customer experience.
EXPERIENCE
2023-present
Legal and Contracts Group- Senior Contract Analyst, Cary, NC
Allucent (US) LLC
Use Excel budget template and relevant contract templates and working procedures to create contracts from scratch, Develop and maintain templates and tools to assist in the management of the contract processes, e.g. template CDA, CRSA, MSA, Produce and negotiate client specific contracts in Allucent’s templates. Review, revise, and negotiate client specific contracts in client template while mitigating risk to and protecting the interests of Allucent. Review contracts ensuring they are correct as per the client’s expectations and protect Allucent’s interests. Ensured all contracts have been through the correct internal review procedure. Participate in client contract negotiation, including group negotiation calls and direct client communication. Periodically review approved template agreements and recommend standardized changes as new needs are identified or issues are discovered. Work with Legal, Contracts Team and Finance to build appropriate inflation and exchange rate protection into Allucent contracts and to include payment schedules which enable Allucent to remain ‘cash neutral’. Attended the daily and weekly teleconferences as needed. Update SFDC and other software accordingly.
2021 2023
Clinical Diagnostic Group- Government Contract Coordinator, Benicia, CA
Bio Rad Laboratories. Inc.
Respond to government bid requests in a timely matter, review customer initiated terms and conditions for business processes, obtain appropriate signatures. Draft government contracts using tools provided by sales, using specific guidelines and procedures to protect the company’s interest. Engage legal team within Bio Rad with legal terms and conditions. Obtain appropriate approvals and signatures. Maintain pricing in company ERP (SAP) System. Create and maintain company contract database, while continuously adding content and extracting appropriate data. Review sales reports monthly and extend contracts as needed. Update SAP, SFDC and other software accordingly. Managing the entire Contract lifecycle. Investigate pricing issues and fix accordingly. Monthly billing processed in SAP.
2015 2021
Clinical Diagnostic Group- Contract Administrator, Benicia,
Bio Rad Laboratories. Inc.
Draft contracts using tools provided by sales, using specific guidelines and procedures to protect the company’s interest. Engage legal team within Bio Rad with legal terms and conditions. Obtain appropriate approvals and signatures. Maintains pricing in company ERP (SAP) System. Create and maintain company contract database, while continuously adding content and extracting appropriate data. Review sales reports monthly and extend contracts as needed. Updating SAP, SFDC and paperwork accordingly. Managing the entire Contract lifecycle. Investigate pricing issues and fix accordingly. Monthly cost per reportable billing processed in SAP.
2011 2015
Life Science Group- Contract Administration, Hercules, CA Bio Rad Laboratories. Inc.
Respond to bid requests in a timely matter, review customer initiated terms and conditions for business processes, obtain appropriate signatures. Maintain price discounts in company ERP System. Create and maintain company contract database, while continuously adding content and extracting appropriate data. Responsible for providing quotes to customers and assigning sales leads and opportunities to account managers. Provide sales analysis reports such as spend and savings, inventory reconciliation and shrinkage reports. Process rebate reports and process requisitions in company ERP system. Ability to identify issues, provide solutions in both test and production application environments. Provide excellent general administrative support to all levels of sales team.
2010 2011
Sales Administrator, Alameda, CA
Aerotek Staffing Agency / CA Bio Rad Laboratories. Inc.
Respond to bid requests in a timely matter, review customer initiated terms and conditions for business processes, obtain appropriate signatures. Maintains price discounts in company ERP System. Create and maintain company contract database, while continuously adding content and extracting appropriate data. Perform quarterly consignment inventory reconciliations for offsite warehouses nation wide. Responsible for providing quotes to customers and assigning sales leads and opportunities to account managers. Provide sales analysis reposts such as: spend and savings, inventory reconciliation and shrinkage reports. Ability to identify issues, provide solutions in both test and production application environments. Provide excellent general administrative support to all levels of sales team.
EDUCATION
11/1995 High school Diploma
SKILLS
•Excellent customer service skills
•Excellent verbal written and interpersonal skills
•Strong organizational skills and detailed oriented
•Adept at multi tasking and works effectively in high pressure situations.
•Self motivated: can work well independently and under pressure.
•Consistently meets deadlines and provides excellent follow-through
•Ability to maintain positive business relationships
• Ability to learn new procedures and software rapidly
REFERENCES
PROVIDED UPON REQUEST
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