Customer Service Medical Assistant
Resume:
Brennell Patton
Missouri City, TX *****
****************@*****.***
Objective:
Detail-oriented and dedicated professional seeking a Medical Assistant position at Dean’s Professional Services. Eager to leverage my strong background in customer service, quality control, and
adherence to protocols to assist laboratory staff and contribute to efficient healthcare delivery. Skills:
• Leadership
• Empathy
• Centrifuging specimens and specimen preparation
• Quality Assurance/Quality Control
• Data recording and specimen storage/retrieval
• Reagent preparation
• Strong background in customer service and satisfaction
• Proficient in Microsoft Office and various supervisory tasks
• Excellent communication, multitasking, and problem-solving abilities
• Adaptable and creative with a strong teamwork orientation Education:
Medical Assistant Program
College of Health Professions 2024
Dekalb County High School, Dekalb, IL
High School Diploma Graduated June 2015
Externship 180 hours:
Priti S. Jadav, M.D. Internal Medicine, Sugarland TX 77479 September 2024- October 2024
● Room patients
● Filled out referral forms
● Fax, Scan, and file documents
● Closed and balance money
● Verify insurance
● Collected copays and deductibles
● Take vitals
● Assist the Doctor
● EKG’s
● Sign patients for their appointments
● Take medical history
● Eclinicalworks
● Filled out referral forms
● Fax, Scan, and file documents
● Closed and balance money
● Verify insurance
● Collected copays and deductibles
Work Experience:
Personal Shopper Sam’s Club, Sugar Land, TX March 2022 – Present
• Provided exceptional member service by identifying needs, assisting with purchasing decisions, locating
merchandise, and resolving issues and concerns.
• Promoted company products and services to enhance member experience. USPS Mail Carrier United States Postal Service, Manvel, TX June 2021 – June 2022
• Sorted and delivered mail along a prescribed route, collected money and receipts for accountable mail,
and managed undeliverable mail.
• Maintained records of change of address information and prepared daily trip reports. Manager Shrimp Spot, Maywood, IL December 2019 – June 2021
• Oversaw employee operations, ensured adherence to protocols, and maintained high levels of customer
satisfaction.
• Managed inventory, filled reports, and handled restaurant orders.
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