Travel Agent Customer Service
Resume:
Michele L. Ireland
Oak Harbor, OH 43449
Objective
Experienced travel agent with a solid track record of success in the industry, seeking a remote position to utilize my expertise in creating memorable travel experiences for clients. Committed to providing exceptional customer service and staying updated with the latest trends and destinations. Summary of Qualifications
Over 30 years of experience as a travel agent, specializing in both domestic and international travel.
Extensive knowledge of various travel destinations, including popular tourist spots, cultural attractions, and hidden gems.
Proficient in using industry-specific software and travel booking systems.
Strong organizational and time management skills, ensuring smooth travel arrangements for clients.
Excellent interpersonal and communication skills, fostering strong relationships with clients and suppliers.
Work Experience
Provide personalized travel consultation and planning services to clients, tailoring itineraries based on their preferences, budget, and travel objectives.
Research and recommend travel options, including flights, accommodations, transportation, and activities, to ensure a seamless and enjoyable travel experience.
Book and confirm reservations for flights, hotels, car rentals, cruises, and tours using AAA's booking system and other industry tools.
Stay updated with the latest travel trends, destination information, and visa requirements to provide accurate and up-to-date information to clients.
Assist clients with travel-related concerns, such as itinerary changes, cancellations, and travel insurance.
Build and maintain strong relationships with clients and suppliers to ensure repeat business and enhance the agency's reputation. References
Available upon request.
CONTACT
EDUCATION
High School
Oak Harbor High School
Oak Harbor, Ohio
1988 General Diploma
Advanced
Southeastern Academy
Kissimmee Florida
1988 Travel and Tourism
Skills
customer service
excellent verbal
communication
ability to sell products and
services.
attention to detail
time management
active listening
persuading
a desire to help people
Honor & Awards
Million+ agent for over 20
years
2019 -2021 Board Member
for AAA Mid Atlantic
Certifications
River cruise specialist
Numerous vendor online
training certificates
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