Human Resources

Kraigh Thomas

City & State: New Windsor, NY

Contact Number: 718-***-****

Contact email: **************@*****.***

LinkedIn: www.linkedin.com/in/kraigh_thomas-022372174

Summary: Experienced HR professional with over 15 years of leadership in developing and implementing strategic HR initiatives. Proven expertise in talent acquisition, employee relations, and organizational development. Adept at driving change, enhancing performance management systems, and fostering a positive work culture. Demonstrated ability to align HR strategies with business goals, improve employee engagement, and manage complex HR projects. Committed to leveraging deep industry knowledge and leadership skills to contribute to organizational success.

Work Experience:

People, Experience & Technology/Human Resources Partner

Amazon - Fishkill, NY - 11/2023 - Present

● Work with a team of hourly and senior PXT employees in creating a best in class employee experience (Onsite hourly team will not exist in all PXT business lines).

● Foster and role model an environment of inclusion for all employees.

● Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.

●Equitably exercise high-judgment, manage through ambiguity and serve as the first point of escalation for employee concerns.

●Create and drive an active approach to impact change and innovation around employee engagement.

●Promote adoption of technology, self-service, change management and continuous improvement.

●Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.

●Provide effective internal and external customer service with focus on strong communication and business acumen.

●Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.

●Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders.

●Influence and guide partners to prioritize employee experience and customer obsession when innovating.

●Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.

●Proactively manage professional and personal development through continuous learning and training.

Department Head - Human Resources/ Workforce Management

Genesis HealthCare - Danbury, CT – 4/2022 - 9/2023

●Maintains employee personnel files including medical and I-9

●Maintains current working knowledge of company policies and procedures, pay practices, employee benefits, employment laws, leave practices and updated regulations accordingly.

●Coordinates hiring needs including required reference checks, criminal background checks along with all other necessary pre-employment paperwork.

●Manages a new hire welcome program for all new employees.

●Manages retention plan for monthly updates in compliance with market goals.

●Manages performance evaluations for all employees and also counsel managers and supervisors proactively in effective performance management techniques.

●Investigate and participate in causes of employee disputes and grievances. Advise department managers on employee investigations as directed. Advises on level of disciplinary action if applicable.

●Participates in unemployment hearings, workers’ compensation hearings and

Department of Labor and Department of Health audits/surveys.

●Performs other duties as required.

Department Head - Human Resources - Newburgh Operations, LLC/ Sapphire Nursing At Meadow Hill - Newburgh, NY – 5/ 2021 – 3/2022

Partner/COO/CHO - Day & Night Transportation Services, LLC. - Montgomery, NY – 8/2020 – 4/2021

Human Resources Recruiting Manager - Greystone Programs, Inc. - Hopewell Junction, NY – 9/2019 – 2/2020

National Human Resources Manager - NY SEB, Inc./ Zugress Security Services, Inc. - Ossining, NY – 7/2019 – 8/2019

Regional Human Resources Manager - Summit Security Services, Inc. - (Temporary/Staffing Agency) - Hartsdale, NY – 11/2018 – 3/2019

Human Resources Director (Interim) - Riverbay Corporation - Bronx, NY – 8/2015 – 11/2015

Human Resources Organization Development and Training Manager - Riverbay Corporation - Bronx, NY – 11/2014 – 3/2018

Education:

●Bowie State University, Bowie, MD

oGraduate: Bachelor of Art (BA)

oMajor: Business Administration Management/Public Administration

oMinor: Marketing

●Harry S. Truman High School, Bronx, NY

oGraduate: Diploma

oMajor: Business Administration

Professional Achievements:

●Senior Professional Certification - Human Resources (SPHR)

oCornell University

January 2023

●Professional Certification – Human Resources (PHR)

oCornell University

January 2021

●Customer Experience Advisory Board of Directors Member

oSeton Hall University – Stillman School of Business, South Orange, NJ

oMay 2020 – Present

●Customer Experience Advisory Board of Directors Member

oRutgers University, New Brunswick, NJ

oSeptember 2017 – May 2020

Volunteer Experience:

●Big Kidz Music Group, Bronx, NY

oSponsorship Manager – Annual Toy and Game Drive

December 2018

●Kips Bay Boys & Girls Club, Bronx, NY

oVolunteer Staff – Annual Coat Drive

December 2016

●Kips Bay Boys & Girls Club, Bronx, NY

oVolunteer Staff – Annual Coat Drive

December 2015

●American Cancer Society, Central Valley, NY

oVolunteer Staff – Breast Cancer Awareness Walk

October 2014

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