Project Management Production Operator

DIANA BANKS

**** *** *** **, ***********, FL ****1

Phone: 850-***-****

Email: ******************@*******.***

Objective

A customer service-oriented professional with strong interpersonal and problem-solving skills, looking to leverage experience in managing high-volume customer interactions and developing processes to increase customer satisfaction at a growing organization.

Ability Summary

Leadership, Project Management, Communication, Collaboration, Data analysis & reporting, Problem-solving, Time-management, Attention to detail, Customer satisfaction.

Employment History

05/2024 - 10/2024

PRODUCTION OPERATOR TEAM LEADER

EXELA, Tallahassee, FL

Directed and supervised a team of production operators to meet daily mail processing targets. • Organized and prioritized workload • Ensured adherence to quality standards and operational protocols. • Trained new team members on mail room procedures and safety regulations. • Addressed and resolved any issues or delays in the mail handling process. • Maintained records of production metrics and produced reports for upper management.

05/2021 - 05/2024

SERVER/HOSTESS

DENNY'S, Tallahassee, FL

Welcomed guests, promptly seated them, and presented menus. • Attended to customer needs, took orders accurately, and delivered food and beverages in a timely manner. • Provided detailed descriptions of menu items and made recommendations • Monitored and managed table turnover ensuring efficient seating during peak hours • Accurately entered orders into the system and delivered to the kitchen. • Addressed any guest complaints or issues • Maintained a clean and organized dining area and workstations, adhering to health and safety standards.

02/2020 - 05/2021

CASHIER/ATTENDANT

SHELL GAS STATION, Tallahassee, FL

Greeted customers, assisted with purchases, and resolved any inquiries or issues. • Managed cash register operations, processed payments, and handled cash accurately. • Restocked shelves, maintained product displays, and ensured inventory accuracy. • Adhered to safety and security guidelines to provide a safe environment for customers and staff. • Assisted customers with fueling and ensured pump areas were clean and operational. • Maintained cleanliness of the store and forecourt, ensuring a pleasant shopping experience

02/2019 - 02/2020

MAILROOM CLERK

TALLAHASSEE DEMOCRAT, Tallahassee, FL

Efficiently operated inserter machinery to assemble and prepare newspapers for distribution

07/2015 - 01/2019

SUPERVISOR

CHICK FIL A - FSU CAMPUS, Tallahassee, FL

Led and motivated the kitchen staff to maintain high standards of efficiency and quality. • Oversaw food prep and cooking processes, ensuring all meals met Chick-fil-A's quality and safety standards. • Monitored inventory levels, conducted regular stock checks, and placed orders to prevent shortages. • Provided ongoing training and support to new and existing team members on food safety, preparation techniques, and company procedures. • Conducted routine checks to ensure compliance with health and safety regulations. • Quickly addressed any issues or bottlenecks in the kitchen to ensure a smooth operation. • Maintained accurate records of kitchen activities, including inventory, staff performance, and food safety logs. • Worked closely with front-of-house staff to ensure seamless service delivery.

04/2013 - 06/2015

PROBLEM RESOLUTION ASSOCIATE

NGA HUMAN RESOURCES, Tallahassee, FL

Addressed and resolved a wide range of customer inquiries via phone, ensuring a high level of customer satisfaction. • Quickly identified the root cause of problems and provided effective solutions or escalated issues when necessary. • Maintained detailed and accurate records of customer interactions and resolutions in the CRM system. • Stayed up-to-date with NGA Human Resources' services and policies to provide accurate information and support to customers. • Effectively communicated complex information in a clear and concise manner to customers and internal teams. • Worked closely with other departments to resolve complex issues and improve service processes.

02/2011 - 03/2013

ASSISTANT MANAGER

Burger King, Tallahassee, FL

Supervised and motivated the restaurant team to maintain high standards of service and performance. • Created positive dining experiences by addressing customers needs and resolving any issues. • Assisted in managing daily operations, including inventory control, ordering supplies, and maintaining equipment. • Trained new employees on company policies, procedures, and customer service techniques. • Monitored food quality and safety standards to ensure compliance with health regulations. • Cash handling, reconciliation, and financial reporting. • Created and managed staff schedules to ensure adequate coverage during peak hours. • Addressed and resolved operational challenges efficiently to maintain smooth workflow.

Education and Training

Computer Network Support Services

1 Year of College or a Technical or Vocational School

Lively Technical Center, Tallahassee, FL

Project Management

Bachelor's Degree

Colorado Technical University,

Honors and Activities

Won 1st Place in "The Business Simulation Competition" -Forward March

Excelled higher in overall profits over competing businesses by using strategic decision-making skills

References Available on Request

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