Data Entry Customer Service
Resume:
Sharon Hensley
Mather CA *****
*****************@*****.***
Highlights of Qualifications
Administrative, Data Entry, Customer Service, Dispatching, Account Payables, Receptionist/Front Desk, Resident manager, and Call Center experience. Mailroom specialist.
Advanced skills in all Microsoft Windows, MS Office Suite (Word, Excel, Access, and Outlook)
Typing - 47wpm, 99% accuracy * Data Entry: 10-key-9975ksph *Alpha/Num–8995ksph
Education
Graduated, April 2004 from MTI College
Achieved Diploma for Computer Application Specialist
Professional History
Randstad / AIMS Sacramento, California
Mailroom Specialist 2023-2024
Opening, Sorting and prepping mail to scan and index for medical workman’s comp claims for examiner.
Department of Motor Vehicles Sacramento, California
State of California/ Headquarters 2017-2023
Motor Vehicle Representative
Knowledge of Basic Registration, The California Vehicle Code book, and keying of basic registration transactions. Customer Service in Field Office Support Unit. Call center / Customer Service. Answered, advised of documents needed, and assisted with various registration questions. Conflict resolution and customer satisfaction oriented. Also 5 months in (SPU) Special Processing Unit - sorting mail.
USPS Davis, California
City Career Carrier 2014 – 2017
Sorting and casing (filing) mail in route order then pulling down route, loading vehicle with mail and packages in route order for delivery. Maintenance of route book by detailing vacancies, forwarded mail, and new residents. Customer care while delivering certified, registered, and express mail to customers.
Advanced Call Center Technologies North Highlands, California
Customer Service Rep / LEAD / Supervisor 2012 – 2013
Inbound Call Center on AT&T Uverse Blue project. Customer Service with Billing and Ordering as well as conflict resolution. Data/Order Entry into multiple computer programs, Administrative Support, General Office, clerical, and leadership role within 4 months as Supervisor. Then managed a team of 10 agents. Monitored and coached team members calls, tracked their progress/sales and assisted with conflict resolution as needed.
Edison Court Apartments Sacramento, California
Leasing/assistant Manager 2006-2010
Onsite Leasing/rental agent for small complex. Maintenance requests, inspections, and serving legal documents. File management, online communication with owner, and other administrative duties.
National Business Center/ Department of Interior Sacramento, California
Data Entry Consultant / Bureau of Indian Affairs (6 month Contract) 2005 - 2006
Data entry of tribal grant/budget proposals into Excel spreadsheet, then preparing Word documents for approval/rejections letter. Filing, Administrative, and General Clerical duties.
The California Energy Commission Sacramento, California
Data Entry Consultant (6 week Contract) 2005 - 2005
Data Entry of energy rebate applications into Access database for processing.
Continental Tomato Packers Sacramento, California
Accounts Payable Clerk 2002 - 2003
General accounting, File management, Administrative/Office support. All payables, collections, general ledger record keeping, Data Entry, and mail retrieval, sorting, distribution.
Proserv Answering Service Fair Oaks, California
Telephone Secretary 2000 - 2001
Incoming/Outgoing call center. Received, relayed, and dispatched messages. Duties included customer service, filing, data entry, record keeping, and appointment setting.
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