Customer Service Microsoft Office

Kenesha Smart

** ******* ***. *** *** Clarendon Jamaica

Tel: 876-***-****

Email: **********@*****.***

Summary:

My name is Kenesha and I live in the Caribbean. I am a Results-driven Executive Recruiter with over six years of experience in customer service, recruitment, and management. Possesses exceptional written and verbal communication skills, a great telephone voice, and a track record of reliability. Highly self-motivated, passionate, and confident about delivering exceptional results. Proficient in Microsoft Office, including Excel, Word, and PowerPoint, and a recipient of certification for dedicated work with Alorica (formerly known as West Corporation). Worked on various campaigns such as MCA, ERTC, DDS, Solar and Medicare part b etc. Skills:

ERC, ERTC, lead generation, underwriting, recruiting, and affiliate marketing, coupled with my experience in fitness training, sales, web chat, and proficient use of Microsoft PowerPoint, Google Docs, Google Drive, Maropost, Avature, Microsoft Excel, and Microsoft Office Professional Experience:

Tax Recovery Expert & Business Rescuer, Bottom Line Concepts, LLC NYC Oct 2022 to May 2024

● As an ERC Referral Partner/Associate, I help businesses recover tax-free credits and find their way out of crisis situations.

● My responsibilities include providing education, booking appointments with advisors, and locating businesses that have faced financial meltdown or crises.

● I communicate detailed information on how and where to get started, and assist clients in getting back on their feet.

Strategic Recruitment Specialist & Talent Development Expert, Fidelity Life and Health Austin TX Sept 2019 to Sept 2022

● As a Senior Recruiting Specialist and Assistant Trainer, I excel in end-to-end recruitment, from sourcing and inviting candidates to qualifying and recommending them to the CEO.

● I use CRM/Cloud to track new client requisitions and update cases on Excel databases.

● I conduct interviews via Google Hangouts and Google Meet-me, book appointments on Google calendar, and manage calendly appointments that are auto-scheduled while updating records.

● I also call and confirm all appointments, ensuring that agents are prepared for interviews.

● I handle PowerPoint presentations for agents, explaining each slide before the transitional stage. Acting as the liaison between hiring managers and candidates during the interviewing process,

● I send selected clients for on-boarding with managers.

● I collaborate with team members and different CEOs to ensure that proper guidelines are being followed.

● My participation in weekly team meetings to discuss strategies and updates makes me a valuable asset to any organization looking for top talent recruitment and development. Client Delivery Lead, Spectraforce Technologies Kingston Nov 2018 to Jun 2019

● Directed and oversaw the recruitment team to achieve the company's target

● Reviewed recruitment requirements and liaised with clients on updates and information

● Participated in weekly conference meetings to discuss progress and feedback Client Delivery Associate, Spectraforce Technologies Kingston Sept 12 2016 to Nov 2018

● Conducted sourcing, screening, and bargaining of pay rates for candidates based on education and experience

● Constructed Boolean searches to find new candidates and post jobs on various job boards, such as Career Builder, Dice, Monster, and The Ladders, as well as Indeed

● Submitted candidates into the Vendor Management System, such as Fieldglass, IQ Navigator, MillerCoors Agile, Beeline, Work Nexus, and DCR Workforce

● Scheduled interviews and explained job descriptions to candidates, and conducted screenings using a format called "The Star," which are behavioral questions

● Calculated pay rates for candidates using bill rates and candidate yearly hours

● Verified background history and checked for available job openings for various clients, such as Honeywell, Liberty Mutual, American Cancer Society, Coca Cola Company, UPS, McGraw Hill Education, Lockheed Martin, BMW Agile, CareFusion, Marsh And McLeannan, Miller-Coors Brewing company, and Intuitive Surgical, among others Customer Service Associate, IBEX Global Directv/AT&T July 2016

● Handled inbound and outbound calls daily and delivered exceptional customer service experience

● Offered TV service and TV packages, add-ons, and internet service

● Offered bundle packages with discounts and savings, sold cell phones, and landline phones with internet service

● Provided quotes, took credit card payments for services, and confirmed authorized users for accounts

● Provided promotions to assist in lowering bills and getting savings

● Documented details after each call and ensured an 80-90% accuracy and quality rate Processing Specialist, Student Debt Center (SDC) May 2016 to Aug 2016

● Contacted loan agencies on behalf of students to assist in lowering payments based on family size, salary, and expenses

● Set up consolidations to resolve payment issues and moved loans from defaulted status to current/active

● Obtained student permission as Power of Attorney for loan agencies, such as Navient, Fedloan, and others

● Documented and set tasks using software applications, such as Zoho, and scheduled team training sessions to improve performance

Recruiter, Infinix Media Feb 2016 to Apr 2016

● Sourced candidates, explained pay rates, and reviewed resumes and availability to start

● Checked speed and ping tests with the use of screen shots and TeamViewer software

● Scheduled official interviews via Skype and checked requirements to ensure the correct headset was available, and virus guards were installed on PCs Personal Assistant to CEO, At The Well Conferences (Contractual) Non-Profit Organization Aug 2014 to Nov 2014

● Made outbound cold calls, inviting schools and update status for summe program on spreadsheet

● Email management and appointment setting

References Garfield Mcdonald (J.P.)

319th-12th Avenue West Cumberland Gregory Park P.O St. Catherine 939-2522 or 437-6746

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