Customer Service Visual Merchandising
Resume:
Noralee Nolan
A Multipotentialite
Salem, OR ****4
************@*****.***
Skilled and experienced administrative professional with 18 years of experience in various roles. Proven track record in managing teams, coordinating logistics, and providing exceptional customer service. Proficient in administrative support, accounting, and office management. Possesses a strong background in credit analysis, loan processing, and risk management. Demonstrates expertise in visual merchandising, merchandising, and sales. Adept in using Microsoft Office Suite and has experience in creating presentations, reports, and spreadsheets. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Professional Cleaner
Premier Home Pros-Portland, OR
July 2023 to August 2024
• Trained new crew members on proper cleaning techniques, safety protocols, and company policies
• Maintained inventory of cleaning supplies and equipment, coordinating with management for timely replenishment
• Utilized specialized equipment such as carpet cleaners, floor polishers, and pressure washers for deep cleaning projects
• Coordinated with other departments to schedule maintenance activities that required temporary closure of facilities or areas being cleaned
• Implemented training programs on infection control practices for the crew members in response to COVID-19 pandemic guidelines
• Supervised a team of XX cleaning crew members, ensuring efficient and high-quality service delivery Stagehands
Rhino Staging-Vancouver, WA
November 2021 to November 2023
• Assisted in setting up and breaking down concert stages before and after concert
• Set up audio onstage for their concert or show
• Assisted the riggers with disconnecting chains, guided them into a figure 8 until the chain was completely unraveled from the beams.
• Guided the big screen back into it's stored position after placing protecting sheets over them.
• Worked diligently taking apart and putting together lighting and audio truss and trellis. Retail Merchandiser
SAS Retail Services-Portland, OR
August 2022 to October 2023
• Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
• Collaborated with cross-functional teams including marketing, sales, and design to create compelling in-store displays and window presentations
• Implemented promotional campaigns in coordination with marketing team to drive traffic and increase sales volume
• Identified slow-moving items or excess stock situations proactively; implemented markdowns or clearance strategies as needed
• Assisted in the development of seasonal buying plans based on historical data analysis
• Maintained strong relationships with key accounts by providing exceptional service support
• Provided input during product development meetings regarding market trends and customer preferences
• Conducted regular store visits to assess visual merchandising compliance and provide feedback to store managers
• Managed the setup and teardown of promotional displays for special events or holidays
• Trained new hires on visual merchandising standards and best practices Mortgage Loan Officer
Access Mortgage-San Jose, CA
August 2007 to October 2012
• Generated leads and cultivated relationships with potential borrowers to drive new business
• Analyzed financial information, credit reports, and loan applications to determine borrower eligibility
• Managed a pipeline of 30 loans from application to closing, ensuring timely completion and customer satisfaction
• Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process
• Maintained up-to-date knowledge of industry regulations, guidelines, and lending programs
• Advised clients on various mortgage options and helped them choose the most suitable loan program for their needs
• Provided exceptional customer service by promptly responding to inquiries, addressing concerns or complaints professionally
• Negotiated terms and conditions of loans with borrowers while adhering to company policies and regulatory requirements
• Built a strong referral network by establishing connections with real estate agents, builders, attorneys, and other professionals in the housing industry
Proof Operator - Credit Analyst
US Bank-Gresham, OR
March 1996 to October 2006
• Analyzed creditworthiness of clients by reviewing financial statements, credit reports, and industry trends
• Evaluated loan applications and determined appropriate risk levels based on borrower's financial history and collateral
• Developed comprehensive credit risk assessments to support lending decisions, ensuring compliance with company policies and regulatory requirements
• Performed detailed financial statement analysis including ratio analysis, cash flow projections, and trend analysis
• Conducted thorough due diligence on potential borrowers to assess their ability to repay loans
• Collaborated with cross-functional teams including sales, underwriting, and legal departments to gather necessary information for credit evaluations
• Monitored existing loan portfolios to identify early warning signs of potential default or delinquency issues
• Identified opportunities for process improvements within the credit analysis function, resulting in increased efficiency and accuracy
• Participated in meetings
• Reviewed legal documentation related to loan agreements (e.g., security documents) for accuracy and compliance with internal policies
• Prepared presentations or reports for senior management or regulatory authorities on the overall credit quality of the portfolio
• Maintained accurate records of all credit-related activities including correspondence, financial statements, and supporting documentation
• Investigated suspected fraudulent activities related to loan applications or borrower information, reporting findings to appropriate authorities if necessary
• Identified potential cross-selling opportunities based on customer's borrowing patterns or financial needs
• Operated and monitored process equipment to ensure efficient production and quality control
• Followed standard operating procedures (SOPs) to maintain a safe working environment
• Analyzed data from process control systems to identify trends, troubleshoot issues, and optimize performance
• Maintained accurate records of production activities, including batch logs, equipment readings, and inventory levels
• Identified opportunities for cost savings through optimization of energy consumption or material utilization
• Coordinated with logistics personnel regarding shipment schedules or material deliveries
• Contributed suggestions for process changes that could enhance efficiency or reduce waste generation
• Assisted in the calibration and validation of process instruments to ensure accurate measurements Executive Administrative Assistant
Portland Bottling Company-Portland, OR
January 2003 to June 2006
• Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
• Managed confidential information with utmost discretion and maintained strict confidentiality protocols
• Prepared and edited correspondence, reports, presentations, and other documents for executive team
• Screened phone calls and emails for executives, prioritizing messages and responding on their behalf when necessary
• Organized company events such as conferences, seminars, and team-building activities
• Managed expense reports for executives by accurately tracking expenses and reconciling receipts
• Assisted in the preparation of budgets by gathering data on expenses and analyzing financial information
• Coordinated complex international travel arrangements including flights, accommodations, and visas
• Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication
• Implemented time management techniques that improved efficiency in daily operations by 66%
• Collaborated with cross-functional teams to ensure smooth communication flow between departments
• Planned corporate events such as conferences, sales meetings, and team-building activities
• Created detailed itineraries for executive trips ensuring all aspects were carefully planned
• Managed multiple calendars effectively, scheduling appointments, meetings, and conference calls while avoiding conflicts
• Prepared comprehensive reports, presentations, and spreadsheets using Microsoft Office Suite (Word, PPT, and Excel)
• Maintained and updated company databases, ensuring accuracy and confidentiality of information
• Assisted in the onboarding process of new employees by providing them with necessary resources and training materials
• Managed office supplies inventory, reordering items as needed to ensure smooth operations
• Coordinated logistics for executive meetings including room setup, equipment arrangements, and catering services
• Maintained confidentiality agreements with external partners/vendors, ensuring protection of sensitive information shared during negotiations
• Collaborated with HR department to coordinate recruitment processes such as scheduling interviews, conducting background checks, and drafting offer letters
• Created detailed travel itineraries for executives' business trips, optimizing time efficiency while considering cost-saving measures
• Developed strong relationships with key stakeholders both internally and externally to facilitate effective communication channels
Education
Associate's degree in General Studies
Clark College - Vancouver, WA
June 2001 to September 2003
Skills
• Load & Unload
• Merchandising
• Stocking
• Clerical experience
• Administrative experience
• Executive administrative support
• 10 key typing
• Typing
• Office experience
• Office management
• Receptionist
• Microsoft Outlook
• Office management
• Loan officer experience
• Loan processing
• Office management
• Admin Assistant to President
• Accounting
• Credit Analysis
• Risk Management
Military Service
Branch: United States Marine Corps
Service Country: United States
Rank: Private First Class
June 1994 to August 1995
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