Skyler Duncan
Pflugerville, Texas 78660
**************@*****.***
EDUCATION: Hutto High School – Hutto Texas
High School Diploma June 3, 2017
EXPERIENCE:
Department Of Family and Protective Services January 2021 – November 2023
Accountant II
Communicates professionally on a complex level with other internal and external stakeholders, and/or verify information, answer inquiries, address issues, or resolve problems or complaints.
Coordinates with team and supervisor to ensure validity of information to properly process documentation in the Cashier System.
Knowledge of accounting procedures as they apply to the processing of accounts payable.
Reviews, audits, and reconciles agency records in a timely manner.
Prepare journals, deposits slip, and maintain cash control records.
Ability to handle multiple projects and meet demanding deadlines.
Ability to use a computer to research, track and enter accounting information.
Strong organizational skills in aptitude for detail.
Ability to work overtime as required to meet agency deadlines and goals.
Completes projects successfully within parameters established by supervisor or lead. Maintains current and accurate list of funding records.
Ability to prepare clear and concise correspondence regarding accounting transactions. Performs other duties as assigned.
Willing to be cross trained into backup other team members. Ensure appropriate approvals on items being processed.
Goodwill – Austin, Texas December 2019 – January 2021
Accountant II
Communicates professionally on a complex level with other internal and external stakeholders, and/or verify information, answer inquiries, address issues, or resolve problems or complaints.
Coordinates with team and supervisor to ensure validity of information to properly process documentation in the Cashier System.
Knowledge of accounting procedures as they apply to the processing of accounts payable.
Reviews, audits, and reconciles agency records in a timely manner.
Prepare journals, deposits slip, and maintains cash control records.
Ability to handle multiple projects and meet demanding deadlines.
Ability to use a computer to research, track and enter accounting information.
Strong organizational skills in aptitude for detail. Ability to work overtime as required to meet agency deadlines and goals.
Completes projects successfully within parameters established by supervisor or lead. Maintains current and accurate list of funding records.
Ability to prepare clear and concise correspondence regarding accounting transactions. Preforms other duties as assigned.
Willing to be cross trained in to backup other team members.
Ensure appropriate approvals on items being processed.
Payless – Round Rock, Texas December 2018 – May 2019
Customer Service/Sales
Attend to all customer needs while they are in the store, start when they walk in with help shopping for the perfect shoe, then make sure my customer service is perfect while ringing up their purchase.
Stock shelves adjust all pricing changes for daily events and all sales.
Cleaned store daily which included dusting, vacuuming, and washing the store front windows.
Open and closed store.
Inventory control for all incoming and sold products.
Count drawer and safe at beginning and end of shift.
Audited all transactions for accuracy when it came to sales, discounts, and returns.
HarteHanks – Austin, Texas September 2017 – December 2018
Customer Service Representative
Computer Skills: Troubleshooting skills. navigation of devices. Experience with installing, uninstalling and reinstalling apps/programs. Familiarity with streaming apps (such as Netflix, Hulu, YouTube, etc.). Familiar with every day computer tasks such as internet navigation, clearing cache & basic research.
Review of open customer issues on a daily basis, updating our customers on the status of their escalated cases
Provide technical support for customers on products via phone and email
Excellent written communication skills (grammar, punctuation, tone, articulate, proofreading).
Customer Service skills (ability to identify customer issues with empathy).
Cross-collaboration through multiple teams to work towards a common goal.
Help customers gain understanding of products and navigation through our client’s website
ChatchAir – Round Rock, Texas March 2017 – September 2017
Party Coordinator
Receive payment by cash, credit cards, vouchers, or gift cards.
Greet and assist customers entering the party zone.
Assist customers with waiver completion.
Verify new customer waivers.
Prepare customer for jumping to include wristbands and footwear (if applicable).
Explain all trampoline safety rules to jumpers prior to party jumping.
Coordinate with court monitors to set up private dodgeball games.
Responsible for setting up, cleaning up, and maintaining party tables.
Adhere to strict party timing schedule. Serve food, beverages, and cake to party guests.
Ensure there is adequate space/seating for all party guests.
Coordinate with mascot for group photo.
Ensure each party gets everything included in package.
Provide an exceptional birthday experience to birthday guest of honor and all parents and guests.
SKILLS AND ABILITIES:
Customer Service
Microsoft Office
Ability to multi-task and prioritize job requirements
Money Management
Organizational skills
Time management
REFERENCES: Available upon request