Quality Engineer Lean Manufacturing
Resume:
Mark K. Slagle
***** ********* ******, *********, ** 48193
**********@*********.***
www.linkedin.com/in/mark-k-slagle
PROCESS/CONTINUOUS IMPROVEMENT ● QUALITY ● WARRANTY ● OPERATIONS
PROFESSIONAL SUMMARY
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Accomplished Engineer with years of experience in planning and executing engineering work of a skilled nature, including mechanical skills, designing, inspecting, materials testing and project/product management to ensure quality at all stages of manufacturing. Strong ability to think laterally to provide solutions, exercising independent judgment and decision-making in the diagnosis and resolution of problems. Adept at developing and delivering operational excellence, utilizing Data Analytics as well as Lean Manufacturing and Quality programs for the entire organization. Strong business acumen and experience in reliability transformation, Lean manufacturing, quality and process re-engineering. Keenly focused on customer requirements and service levels to directly contribute to bottom-line results.
EXPERTISE / CORE COMPETENCIES
Collaborative / Innovative Leadership
Strategic Planning / Execution
Manufacturing / Process / Quality Engineer
Quality Systems / Standards / Improvements
Operational Excellence / Management
Lean Manufacturing
Reliability Engineering
Leverage Metrics to Improve KPI’s
Process Mapping / Process, Continuous Improvements
Knowledge Management / Benchmarking
Product / Project Management / Performance
Cost Reduction Strategies
Finance, Accounting & Auditing
Statistical Analysis / Data Driven Results
Troubleshooting / Problem Solving
Customer Specifications / Satisfaction
Change Catalyst
Vendor Qualification
Warranty Recovery
PROFESSIONAL EXPERIENCE
Detroit Chassis, LLC, Detroit, MI May 2022 – Feb 2024
Manufacturer of Ford OEM-compliant modules, sub-assemblies, complete vehicles, rolling Class A Recreational Vehicles and commercial truck chassis.
Position eliminated due to 81% cut in production
Senior Quality Engineer
Worked with individuals and teams from the shop floor up to and including the owners, Operations, Process Engineers, Ford Product engineers, suppliers, et al to continually improve all elements of quality and operations.
Delivered presentations on key product performance, supplier performance, plant quality and processes to drive improvement. Used Process Improvement, FMEA, DFMEA, 8D, Control Plans, Root Cause Analysis, 5S, Pareto, Poka-Yoke and other quality processes to improve quality, productivity, customer satisfaction and cost.
Solved multi-year three-part frame, shackle, crossmember concern within 3 weeks of investigation.
Avoided a plant shutdown within minutes of doing so due to multiple supplier quality concerns by working with the supplier company, top management at both companies to triage the situation and identify next steps.
Solved multi-year frame/crossmember/shackle concern within three weeks of investigation, solved multi-year power steering bracket to frame alignment concern within three months of investigation, and others.
Worked with suppliers to ensure parts are received to specification, fit with components, and resolve concerns.
Morale Committee team leader to improve teambuilding, employee morale and overall employee experience.
Participate in New Employee Onboarding process by sharing the Company Mission, Vision, Values, Purpose and Goals.
Manage Ford warranty claims by working with plant team and Ford staff to drive interim and permanent corrective actions to avoid recurrence.
YanFeng Automotive Interiors, Monroe, MI Nov 2019 – Mar 2020
$8.5B Annual Revenue. The world’s leader in automotive interiors. Designs interiors that are shaping the future of mobility from the inside out with innovative designs and forward thinking.
Contract cancelled due to Covid-19
Senior Quality Engineer – Contract Position - The Productivity Team
Successfully worked with Plant Manager, staff, and manufacturing teams to identify the root cause of top customer concerns, resolve issues, and finalize all paperwork to close with the customer.
Led cross-functional team that reduced multi-year, nagging door panel defect concern 48% in 10 weeks by leading cross-functional team to implement 12 actions/improvements with 8 additional next steps for further improvement.
HELLA Electronics Corporation, Northville, MI Sep 2014 – Jul 2019
$6.8B global company develop and manufactures lighting technology and electronic products for the automotive industry and has one of the world's largest aftermarket organizations for vehicle parts and accessories.
Position eliminated in the United States and moved to Mexico.
Process Improvement Champion / Warranty Engineer (position moved to Mexico)
Reported to Company President. Championed implementation of a Process Improvement/Benchmarking program to significantly improve key processes with goal to expand to all company locations worldwide.
Led benchmarking cross-functional team to identify and implement office supply process improvements with annual savings exceeding $75K by consolidating seven supply areas (each with a coordinator and duplicate inventory), into one location, and contracting supplies with a more cost-effective supplier.
Reduced warranty expenses 75% for one OEM return part by streamlining the incoming returned part process, lab analysis, and reporting, to process claims timelier to meet customer requirements.
Oversaw electronic components warranty performance for Ford, FCA, Honda, Mercedes, Subaru, Daimler Truck North America, Mazda, Volvo, and Nissan. Tracked product performance, identified concerns and led Product Teams comprised of Manufacturing, Engineering and Sales to resolve concerns – improving quality, cost and customer satisfaction.
Reduced warranty claims 86% for a large volume Powertrain component by working with the OEM and internal teams to understand and resolve system-related issues.
Ford Motor Company, Dearborn, MI Jul 2012 – Sep 2014
$176.2B annual Revenue. An American multinational automobile manufacturer sells automobiles and commercial vehicles under the Ford brand, and luxury cars under its Lincoln luxury brand.
Warranty Engineer, Manufacturing Quality, Contract Position - The Productivity Team
Analyzed warranty spikes to determine root cause, resolve concerns, assign responsibility, and recover expenses
caused by supplier issues. Led team members from Quality, Engineering, Purchasing, Supplier Technical Assistance,
Suppliers, et al from project initialization through root cause analysis and recovery negotiations.
Oversaw more than 100 warranty recovery projects/teams and recovered over $18M annually from suppliers responsible for the claims.
Premiere Services Group, Inc. Trenton, MI Jan 2002 – Oct 2013
Business-to-Consumer Residential / Commercial Building Repair Franchise
President, Owner
Premium residential/commercial building and repair services with world class customer service. Managed all business operations – HR, Finance, Advertising, Marketing, Sales, Payroll, etc. Built business to $400k in annual revenue within 21 months.
Recognized as the #1 franchise location in North America.
Recognized as City of Trenton Business of the Year.
Fully Licensed Builder, insured, with direct-hire employees.
“Team Builder Award” recipient for applying outstanding teambuilding principles with local franchisees.
“Market of the Year” recipient for creating synergy and branding among local franchise owners.
EDUCATION
Bachelor of Business Administration (BBA)
Eastern Michigan University, Ypsilanti, MI
PROFESSIONAL AFFILIATIONS / MEMBERSHIPS
Current Member, Knights of Columbus, 2011 - Present
Past Chair, Trenton Downtown Development Authority, 2008 - 2013
Past Director, Allen Park Chamber of Commerce, 2005 - 2013
Past Director, Trenton Rotary, 2004 - 2013
Past Member, Dearborn Chamber of Commerce, 2004 - 2013
Past President, Vice President, Director, Member of the Year - Trenton Business Association, 2003 - 2013
Past Director, Southern Wayne County Regional Chamber, 2002 - 2013
PRESENTATIONS / ARTICLES
Wayne State University, “Benchmarking - Learn, Leap and Lead”,
American Productivity and Quality Center (APQC) Conference “Benchmarking - Sweat Sweet Success”
“Learn, Leap and Lead - Benchmarking at Ford”
APQC In Practice – “Ford Creates Clearinghouse, Virtual Network, Web Site to Support Benchmarking”
New York Times – “Competitors Can Teach You a Lot, but the Lessons can Hurt”
Global Automotive Network magazine – “Benchmarking: The Best from the Rest”
The University Group – “Global Intelligence Study – Ford Process Benchmarking Clearinghouse”
Ford Communication Network – “Corporate-Wide Benchmarking Promotes Quantum Process Improvement”
American Productivity and Quality Center (APQC) – “Benchmarking – A Guide for Your Journey to
Best-Practice Processes”
APQC conference: “Learn, Leap and Lead – Benchmarking at Ford”
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