Kuuipo "Ipo" Thomas
Excellent organizational, communication and computer skills
El Paso, TX 79924
************@*****.***
• Seeking long term employment
• Great time management skills
• Microsoft office experience
Authorized to work in the US for any employer
Work Experience
Data Entry
Datamark - Blue Cross Blue Shield - El Paso, TX
May 2021 to Present
Data entry for BCBS.
Data Entry
Datamark - WTW
April 2021 to May 2021
Prepping for scan.
FedEx International Trace
Datamark for FedEx - El Paso, TX
April 2020 to March 2021
• Research and investigate FedEx lost/stolen packages, and advise customers of findings
• Utilize 1Source and CEBS systems to locate
• Electronically filing
• Submit claims and close cases
Customer Care - Retention Agent
Continuum (fka Conduent) - El Paso, TX
February 2019 to March 2020
Customer Care Agent:
• Assist customers in the retention department
• Adjust accounts for cable, internet, phone and home security
• Credit accounts up to $250 each
Customer Service Representative assistance in video technology support:
• Data Entry utilizing various software applications and dual computer screens simultaneously
• Answer telephone calls to troubleshoot cable/television issues
• Update accounts and/or information
• Contacts dispatch for technology schedule and/or appointments
• Assists customers nationwide
• Assists approximately 30-50 customers daily
Administrative Assistant/Retail Manager
Air Kauai Helicopters - Lihue, HI
July 2001 to December 2003
• Generated correspondence, letters, reports, etc. and files such
• Worked with vendors, customers and employees
• Ordered retail merchandise
• Created sales displays to increase profitability
• Maintained retail items in excess of $56,000
• Data entry of daily sales and monthly reports
• Retrieved monies from vending machines daily
• Maintained daily petty cash for cashiers
• Generated monthly schedule for pilots and employees
• Scheduled random drug and alcohol testing
• Purchased monthly office supplies
• Worked with FAA to obtain Part 135 Certification
• Interviews for potential hires and forward to owner for decision Executive Secretary to General Manager
Holiday Inn - Kapaa, HI
September 1998 to September 1999
• Drafted correspondences, agreements, contracts, policies and procedures
• Arranged and attended executive staff meetings
• Coordinated travel arrangements
• Data entry
• Set up and maintained administrative files
• Created new forms
Travel (Consultant) Clerk
Region 19 Education Service Center - El Paso, TX
October 1996 to September 1997
• Coordinated travel arrangements
• Set up of direct billing for hotel and car rental
• Arranged travel advances for meals and meetings/seminars
• Responsible for setting up new data entry program to track and monitor each team budget of $100,000
• Prepared and calculated reimbursement
• Drew up contracts for consultant services
• Assured proper disbursements
• Files documentation
Executive Assistant to the Vice President of Resort Operations Princeville Corporation - Princeville, HI
April 1994 to September 1995
• Drafted correspondences
• Prepared reports and proposals
• Arranged and attended executive meetings
• Set up weekly travel arrangements
• Set up and maintained administrative files
• Liaison between corporate office, hotel and owners for VIPs
• Data entry for daily and monthly reports
Education
Associates Degree in Computer Science
El Paso Community College - El Paso, TX
August 1986 to June 1989
High School Diploma
Mckinley High School - Honolulu, HI
Skills
• Retail Management
• Personal Assistant Experience
• Administrative Experience
• Office Management
• Merchandising
• Event Planning
• Office Experience
• Customer Service
• Hotel Experience
• Microsoft Office
• Interviewing
• Microsoft Excel
• Microsoft Word
• Typing
• Clerical experience
• Budgeting
• Data entry
• 10 key calculator
• Time management
• Phone etiquette
• English
Certifications and Licenses
Driver's License
Non-CDL Class C