Data Entry Customer Service
Resume:
Raymond Rinn
Irving, TX *****
***********@*****.***
http://linkedin.com/in/Raymond-rinn
Summary:
Professional Operations Project Specialist with Concierge Customer Service Expertise. 20+ years of Call Centre experience analysing credit to protect Loss Mitigation, and precise data entry at a Six Sigma accuracy. Quality Assurance, Documentation Execution and Letter Generation. Leadership by building internal and external mutually beneficial business relationships. Exceptional knowledge of Microsoft Office applications having created Power Point presentations, creating Excel V lookup formulas and Pivot Points, Outlook and Word. Proper Adherence to attendance policies. Always current in company-initiated training programs.
Education:
DeVry University, Irving, TX, 2013
Master of Business Administration, General Management
Current Position:
Mphasis Technology, Carrollton, TX
Operations Specialist July 2024- current
Commercial Banking division, responsible for the seamless off-boarding of a large portfolio of commercial clients for JP Morgan Chase. This role requires extensive coordination and attention-to-detail, ensuring client accounts reviewed, closed, and communicated appropriately in line with the bank’s operational procedures. Primary duties included client communication, data analysis, process management, and cross-department collaboration to ensure all off-boarding tasks were completed efficiently and accurately.
Experience/Skills:
MBA Graduate in General Management. Capstone Project Team Leader.
Call Centre, experience taking 30+ calls per day, with perfect QC scores.
Underwriting decision making, pre-qualifying clients based on credit and application accuracy.
Data entering precision at a Six-Sigma level of over 99.5% accuracy.
Dale Carnegie training methods to build mutually beneficial business relationships.
Sales Expert achieving.
3M Sales Commander, 125% of annual projected revenue budget.
Countrywide Sales Commander for being in Top 5% of companywide Loan Officer fundings.
Contractor Work Experience:
A-Line Staffing, Detroit, MI June -July 2024
Citizen Bank, Customer Service Representative, Student Loan Processing Citizens Bank.
Robert Half Employment Agency, Dallas, TX January-April 2024
Protiviti/Homecare Homebase, Data Entry, Updating Hospice Care Data.
Cornerstone Staffing, Irving, TX August 2022 - July 2023
Core Logic, Implementation Coordinator, Upgrading Homeowner Insurance reconstruction cost software.
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Mortgage Experience:
Month-to-month production growth. Underwriting knowledge of FHA, VA, Conventional and USDA loans. Expertise using multiple AUS and mortgage application systems. Expert at evaluating and verifying income, outstanding debts, and fair market-value appraisal reports. Licensed to originate mortgages in 35-plus states.
Carrington Mortgage Services, Plano, TX Dec 2021 - Aug 2022
Mortgage Loan Officer
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BSI Financial Services, Irving, TX Apr 2021 - Oct 2021
Mortgage Loan Originator
Mid-American Mortgage, Addison, TX Mar 2020 - Mar 2021
Loan Officer
Caliber Home Loans, Irving, TX Jan 2020 - Mar 2020
Senior Loan Consultant
Top in training class in funded loans the first two months on the phones.
Quicken Home Loans, Detroit, MI July 2019 - Jan 2020
Senior Loan Officer
Ocwen Mortgage/Homeward Residential, Addison, TX Aug 2017 - May 2019
Mortgage Loan Originator
Merged with PHH.
Texas Lending, Dallas TX and Countrywide, Plano, TX.
Banking Experience
Bank of America, Addison, TX June 2009 - Nov 2016
Quality Project Analyst.
CFPB Audit Examination of Loss Mitigation and Foreclosure files to prepare packages and reports for 2800 audited files by locating, uploading, cataloguing documents for presentation by Bank of America attorneys to the CFPB (Consumer Financial Protection Bureau) to protect and avoid penalties and fines.
Document Execution- Quality review of formal legal documents to ensure that authorized signers verified the legal facts and documents for attorney agents to ensure that the Bank properly prepared the execution of documents for court proceedings.
Flood Insurance Compliance-On-site vendor audit/inspections of forced placed flood insurance documents. The team identified procedural improvements that improved the vender’s accuracy.
IIN Letter File Monitoring-Reviewed loss mitigation client files to compare documents provided by clients against the required underwriting documents for hardship loan modifications.
Customer Relationship Manager- Listened to recorded calls of loan modification agents for quality and training purposes by coaching associate customer service skills.
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