Data Entry Customer Service

Keevonna Johnson

Phone: 678-***-**** Email: **********@******.***

Objective: Result-oriented customer service professional skilled at rendering effective and time sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth.

Education

Cosmetology License, Western Michigan College of Beauty & Barbering Experience

Activus Connect 2023 - Current

Data Entry

• Entering data provided directly from customers to receive benefits

• Approve or deny benefit requests

• Retrieve data from the database or electronic files as requested

• Maintaining data entry logs

• Transferring data from physical documents to an online database system by typing and scanning verifying data accuracy

• Updating records with new information

• Review documents for fraud

• Generating reports from databases

• Maintaining data entry logs

ZAGG

Customer Service Representative 2020 – 2022

• Provided personalized product recommendations resulting in a 20% increase in sales

• Responded to an average of 50 customer inquiries

• Handled high inbound call volume daily

• Submitted orders on customers behalf

• Responded to an average of 50 email tickets daily

• Successfully resolved 80% of customer issues, resulting in a reduced return rate

• Assisted in issuing credits and coupons, leading to a 10% increase in customer loyalty PNC Bank

Card Loss Prevention Specialist 2018 – 2020

• Proactively monitored accounts for suspicious activity, taking quick action to place holds and prevent potential fraud

• Conducted thorough investigations and made informed decisions, resulting in the prompt reporting and closure of fraudulent accounts to protect customer and banking security

• Maintained a customer-centric approach, consistently demonstrating empathy and assuring customers that their protection was a top priority

• Leveraged technical expertise to navigate multiple systems and efficiently service both customers and internal partners

• Built positive relationships with colleagues through clear communication and collaboration, leading to improved call center operations and customer satisfaction

• Responded to customer inquiries with accuracy and clarity, fostering trust and confidence in the organization

• Proactively collected customer feedback, implemented process improvements, and exceeded customer satisfaction goals

PNC Bank

Financial Consultant 2015 – 2018

• Streamlined communication between key departments to meet financial goals with a 90%

• success rate.

• Resolved 95% of customer issues, reducing point-of-sale conflict resolution time

• Provided accurate information about customers credit card accounts

• Analyzed customer spending patterns to detect potential fraud or losses

• Responded to 95% of customer and credit union inquiries within 24 hours

• Skilled in using inquiry techniques to accurately file chargebacks under various MC/Visa

• codes

Skills

Proficient in using customer service software

Managing time and prioritizing tasks

Adept at analytical problem-solving

Strong verbal and written communication

Customer-oriented with excellent interpersonal skills Efficiently resolve customer complaints

Familiarity with customer service best practices

Experienced in working effectively in a team environment References

Available upon request

Contact this candidate