Customer Service Correctional Officer
Resume:
Mario D. Montemayor 520-***-****
***** * ****** **** **., Vail, AZ 85641 ***************@*****.***
Professional Profile
Combined 15 years of security experience within the state prison system and healthcare facilities. Organizational, leadership and interpersonal skills guide me during difficult situations and contribute to positive outcomes. Extensive yearly training related to self-defense and conflict resolution. Adhere to state policies and procedure to ensure inmate and correctional officer safety and maintain custody of convicted felons in the Arizona Correctional State Prison system. My daily focus is to ensure safety of public, state property, officers, and inmates. A 3 year retail experience in auto part and customer service.
●Over 15 years of security experience
●2 years of supervisory experience in healthcare environment
●Manage daily work assignments of 2 to 12 inmates while ensuring secure custody
●Ability to coordinate complex projects
●Detail oriented and highly organized
●Outstanding communication skills
●Strong leadership skills
●Strong operational skills
SUMMARY OF EXPERIENCE:
EMPLOYMENT HISTORY:
Legacy label January 4, 2024 to Current
Supervisor: Adam Stephens
Flex Press Operator
●Operate press machine to complete job cards and ensure labels meet standards in appearance and measurements.
●Assist finishing department with sheeting products via sheeting machine, wrapping, and shrinking rolls and stacks for shipping.
●Minor janitorial duties
●Washing and making flex press printing plates using company instructions, cleaning screen print frames
●Cleaning and servicing ink wells, clean flex press machines
O’reilly’s Auto Parts December 8, 2021 to January 4, 2024
Supervisor: Andrew Black
Delivery Specialist, Retail Service Specialist, Sales Specialist, Certified Parts Professional
●Verify safe cash on hand and register cash
●Complete new returns, warranty returns and exchanges in accordance with company policy
●Provide top line customer service for phone and in person retail and commercial customers
●Complete online orders for retail pick up orders and commercial deliveries
●Operate O’Reilly Part System to locate parts and provide customers with vehicle specific information
●Maintain and organize store front and back room stock while maintaining proper inventory quantities
●Locate and order merchandise from affiliate locations or district warehouse when applicable
●Securely maintain closing codes, keys for building and safe
●Conduct installation of batteries, light bulbs as well as OBDII diagnostic and code look ups to the corresponding vehicle
●Process Replenish truck daily check in using RF Scanner
Target Distribution September 16 2021 to December 1 2021
Supervisor: Kevin
Seasonal Stock Select, Replenish, ICQA :
●Fulfill multiple online orders utilizing R.F. hand scanner
●Refill stock locations from bulk stock
●Conduct inventory on all warehouse merchandise while also relocating lost product to increase profit
Arizona Department of Corrections - Tucson Complex July 2007 to May 28, 2021
Supervisor: Sgt. Hernandez - Rincon BHU Unit
Correctional Officer 2:
●Manage and supervise all types of work crews and work assignments, i.e., male and female, low to high level custody status, secure facility, and external public work crews
●Conduct cell checks for contraband control
●Transport and escort inmates to other facilities and or locations
●Monitor inmates that are in a psych facility and or suicide watch
●Issue disciplinary infractions when violating state policy and procedures
●Field Training Officer for new hires
●Managed monthly tool, product, and chemical inventory
●Conducted weekly safety training for inmates
●Appear in court when inmate cases when subpoenaed
●Monitor control room cameras and maintain documentation on routine activities and emergency situations
Banner (University Physicians), Tucson, AZ - South Campus - 2003 to June 2007
Supervisor: No longer with company
Security Officer and Supervisor
●Complete intake paperwork of psych hold patients into the facility
●Monitoring campus and exterior of building and parking lot to ensure patient safety and security of property
●Respond to emergencies i.e., trespassing, suspicious activities, disorderly or violent patient/visitor behavior and investigate any reported thefts/issues
●Assist with evacuation and securing facility during emergency situations, i.e., fire drills, contamination, bomb threats, etc
●Escort psychiatric patients to other locations within the facility
●Issue company identification and ensure proper key card access for current and new employees
●Monitor facility cameras, i.e., parking lot hospital, and outpatient clinical facilities
●Complete reports for reported non-routine/non emergent incidences
●Managed and coordinated schedules for five security officers assigned to my shift
●Trained and provided direction to security officers
●Completed and conducted annual staff performance reviews
●Provided continuous education and staff feedback to ensure organizational standards and policies were adhered to
●Addressed any performance issues timely with action plan for improvement
University Physicians, Tucson, AZ
Supervisor: No longer with company
Environmental Services:
●Cleaned and sanitized patient rooms
●Sanitized and prepared operating rooms
●Stripped and waxed floors
●Cleaned carpet
●Trained and educated new employees on procedures, equipment and safety use of chemicals
●Completed hazmat training and set up and preparation of the decontamination tent
● Trained in use of all commercial cleaning equipment, i.e., pressure washer, burnishing and side to side machine, electric auto floor scrubber, etc
EDUCATION:
GED - obtained October 20, 2006
Correctional Officers Training Academy - completed July 2007
Federal Emergency Management Agency - certificate October 9, 2007 (no expiration)
CPR Certified - annually
Oreilly’s parts certification - completed
REFERENCES:
Gary Bol- retail sales
Danny Heskette – Corrections Officer
Ahren Gross – ASE Certified Mechanic / Assistant Manager
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