Customer Service Retail Sales

LeeAnn Pachot

Hagerstown, MD *****

************@*****.***

+1-304-***-****

Professional Summary

Versatile kitchen manager with 3 years of experience in meal preparation, kitchen management, and food safety. Possess a 5-year kitchen management certificate and Food Handler Certification. Proficient in cooking, retail sales, and restaurant management. Authorized to work in the US for any employer

Work Experience

Kitchen Manager

Jakkis station grill-Martinsburg, WV

2018 to 2021

Customer Service Representative

Knight Point Systems (US coast guard)-Martinsburg, WV October 2015 to June 2017

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

District Sales Manager

The Journal News-Martinsburg, WV

January 2007 to July 2014

• Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing performance improvement plans as needed

• Negotiated contracts with key accounts within the district, securing long-term partnerships that resulted in significant revenue growth

• Managed the district's budget, ensuring resources were allocated appropriately to support sales initiatives and maximize ROI

• Provided regular reports on sales performance, market trends, and competitor activities to senior management for strategic decision-making

• Implemented effective territory management strategies that optimized coverage while minimizing travel costs

Education

High school diploma

Skills

• Kitchen Experience

• Management

• Meal Preparation

• Kitchen Management Experience

• Food Safety

• Food Preparation

• Cooking

• Restaurant Management

• Retail Sales

Certifications and Licenses

ServSafe

Food Handler Certification

Kitchen management (5year certificate)

2022 to 2027

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