Customer Service Representative

Roshae Hooks

Midwest City, OK *****

*********@*****.***

+1-405-***-****

Determined retail and customer Service Representative with 10 + years of professional experience. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Act Financial Services-Norman, OK

November 2021 to February 2023

Contracted with Bank of America I worked in the fraud department. Processing claims, giving statuses about claims being investigated. Opening and closing accounts, transferring funds, sending money out in different currencies.

Customer Service Associate

Cox Communications Inc.-Oklahoma City, OK

April 2017 to September 2021

Technical Support troubleshooting, resolving all customer concerns, with setting up equipment, schedule technicians, rebooting, Make offers, Upgrade Accounts .. Housekeeping

Hankcock Staffing-Oklahoma City, OK

August 2016 to November 2020

Assignments in different hotels and hospitals, cleaning rooms, taking out trash, changing beds, sweeping and mopping .

Amazon Delivery Driver

LarKen Logistics LLC-Oklahoma City, OK

May 2018 to September 2020

Delivered 150-200 packages in Amazon sprinter van . Sales Representative

SiriusXM-Midwest City, OK

August 2013 to May 2016

Outbound sales representative, upselling and getting customers to renew or upgrade their satellite radio services .

Education

High school diploma

Guthrie job corps - Guthrie, OK

April 2011 to August 2012

Skills

• CSR (10+ years)

• Guest Services (5 years)

• Banquet Experience (1 year) (2 years)

• Customer Care (3 years)

• Sales (2 years)

• POS

• Serving

• Microsoft Powerpoint (3 years)

• Conflict management

• Cleaning Experience (5 years)

• Computer Networking (1 year)

• Childcare (5 years)

• Mac OS

• Basic math (10+ years)

• Computer literacy (10+ years)

• Windows (4 years)

• Operating Systems

• Microsoft Windows Server

• Call center (6 years)

• Time management

• Restaurant Experience

• Troubleshooting

• Fraud (1 year)

• Customer service (10+ years)

• Serving Experience (2 years)

• Customer Support (3 years)

• Caregiving (10+ years)

• Call Center (2 years)

• Merchandising

• Laundry (2 years)

• iOS (2 years)

• Microsoft Office (3 years)

• Food Service (1 year)

• English

• Coffee Experience

• Food Preparation (2 years)

• Cash Handling (8 years)

• Food Safety

• Management (3 years)

• Childcare (5 years)

• Research

• Cooking

• Caregiving

• Technical Support (2 years)

• Computer skills

• Upselling

• Hotel experience

• Cash handling

• Help Desk (3 years)

• Cashiering (8 years)

• Retail Sales (8 years)

• Bank Secrecy Act

• Remote Access Software (5 years)

• Kitchen Experience

• Banquet Experience

• Customer Service (3 years)

• Data entry (3 years)

• Event Planning

• Bartending (Less than 1 year)

• Catering

• Bartending (Less than 1 year)

• Hospitality

• Restaurant Experience

• Microsoft Word (2 years)

• Cleaning (5 years)

• Typing (5 years)

• Host/Hostess (2 years)

• Administrative Experience (4 years)

• Busser (2 years)

• Restaurant Management

• Android

• Communication skills

• Leadership

• Network Support

• Serving Experience

• HVAC

• Banking

• Commercial cleaning

Certifications and Licenses

First Aid Certification

Child Development Associate Certification

CPR Certification

Certified Medication Technician

Contact this candidate