Product Manager Senior

JOHN J MICHAELS JR.

Senior Product Manager Recognized For Rigorous Attention To Detail

East Falmouth, MA 781-***-**** ***************@*****.*** LinkedIn Profile

With 20+ Years Of Enterprise SaaS Experience, I Focus On Delivering Customer Value Through Data, Process, And Product Solutions.

Experienced Senior Product Manager And Team Leader With Strong Attention To Detail And Problem-Solving Skills. Prioritizes Team Success.

Targets Remote Positions.

CAREER HIGHLIGHTS

By automating Sunnova's Product Guarantee Obligation, the company was able to streamline its process, resulting in a significant cost savings of $2.5 million over four years.

Flawlessly implemented SRECs, resulting in a remarkable $2 million value generation.

By implementing Agile best practices on an enterprise level, I enabled and ensured the delivery of high-quality products and services. The utilization of Agile methodologies has undeniably improved the work process and has resulted in increased efficiency and productivity.

By utilizing my expertise as a healthcare management consultant, I significantly reduced the hospital system's receivables by an impressive 30%. My proven track record of success and experience in healthcare makes me a reliable and valuable asset to any healthcare organization looking to improve its financial performance.

As a seasoned UM, DM, claims processing, EDI, underwriting, enrollment systems, and incident management professional for a HealthCare Enterprise, streamlined operations and deliver unparalleled service to your clients.

Skillfully managed the transition of a healthcare National Vision vendor, resulting in significant cost savings of $1M. My expertise in project management and seamless collaboration with stakeholders was critical to the success of this project.

As an experienced management consultant, I bring valuable insights to healthcare. My expertise has delivered exceptional results, with a 95% success rate for Key Performance Indicators (KPI), improving product functionality and service delivery.

Having worked for a multinational web development consultancy, I gained valuable international experience that has honed my skills and equipped me to excel in my field

EXPERTISE AREAS

Product Management

Data Analytics

Enterprise Solution Design

Sarbanes-Oxley (SOX) Compliance

Software Product Management

Organizational Change Management

Go-to-Market Strategy

Market Research

Value Delivery

HIPPA

Investment Decisions

User Experience

Payment Processing

JOHN J MICHAELS JR.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Caregiving 2023 - Current

I provided unwavering support to a family member who was facing tremendous medical difficulties.

Sunnova Energy 2021 - 2022

As a Senior Digital Product Manager, led a 20-member team for efficient and timely product releases.

Developed and consistently updated product roadmaps for accounting, finance, and revenue management through my expertise, ensuring they were continually optimized to meet the organization's needs.

As a leader in the organization, successfully directed the development of cutting-edge financial platforms and product features from the conceptualization phase to the final launch. My expertise and guidance have made the accounting and finance functions more efficient and productive, enhancing the organization's overall performance.

Established technical requirements by building and maintaining partnerships with internal and external stakeholders that were aligned with business needs.

Instrumental in successfully implementing the Solar Renewable Energy Certificates (SRECs) product, which generated a massive $2M in value.

By automating Sunnova's Product Guarantee Obligation (PGO), $2.5M was saved over four years. This change streamlined the process and allowed for more efficient use of resources.

Revolutionized our operations via Salesforce and AWS integration, increasing productivity and efficiency.

Implemented Agile best practices for the successful delivery of enterprise products and services.

Facilitated sprint demos to engage project stakeholders and ensure that timely progress updates are provided.

Actively sought out and refined new business requests from stakeholders.

Developed and executed comprehensive go-to-market plans across cross-functional teams to ensure successful product launches.

Cigna 2021 - 2021

As A Digital Product Owner And Contractor, managed two strategic initiatives: integrating a national UM vendor and the Medicare Call Center Business into a commercial call center platform

Directed the successful development of Cigna OneView migration for 3 Medicare Platforms, with an estimated cost savings of $3M for 5 years. Worked closely with stakeholders to identify customer needs, define product requirements, and ensure user adoption. The result was a seamless and efficient migration that met the company's and its customers' needs.

Led the transition from one national Utilization Management (UM) vendor to another, orchestrating a meticulous migration plan and seamless integration while not interfering with Medicare Compliance Requirements.

Optimized product functionality and elevated service delivery standards to achieve a KPI success rate of 95%. Implemented contingency plans to address unforeseen challenges, minimize downtime, and maintain service quality.

Used SAFe to plan and execute projects, resulting in a 95% KPI success rate.

JOHN J MICHAELS JR.

BCBS, MA 2006 - 2020

As a Senior Application Technical Analyst, provided domain and technical expertise in developing and integrating the Health Rules Payor Product. Oversaw processes such as Claims Intake, Ingestion, Accumulator exchange, EOB generation, and Payment processing.

Promoted to Senior Product Owner/' Technical Data Analyst Underwriting

Implemented data governance policies, resulting in a 25% reduction in data discrepancies.

Led the product ownership of underwriting tools, collaborating with cross-functional teams to define and prioritize features, resulting in a 15% increase in underwriting efficiency.

Designed and executed the cutover plan for a technical upgrade, achieving a seamless transition with a 98% success rate in adherence to planned timelines.

Created user and technical stories and defined their acceptance criteria in the RTC tool.

Promoted to Senior Incident Management Analyst 2014-2016

Provided leadership and ownership and managed major incident bridges according to service level guidelines on a 24/7 basis. Organized, facilitated, and led technical teams to work together to resolve major incidents. Ensured adherence to major incident processes and service level guidelines during incidents. Updated and solved incidents and problems for IT support, business partners, and executives.

Implemented, monitored, and met business SLAs for mission-critical applications while transitioning from HP to IBM technology services.

Implemented standardized troubleshooting protocols and lowered Incident Resolution Time (IRT) by 20%.

Directed effective troubleshooting and resolution efforts for mission-critical applications, achieving a 90% incident resolution rate in accordance with SLA requirements.

Distributed clear and concise communications with action plans for resolution.

Senior System Analysts 2006 - 2014

Generated Member and Provider Explanation of Benefits (EOB) and Payment processing for members enrolled on the Medicare Next Gen (HRP) platform.

Analysis and enhancements for various Healthcare EDI transactions, such as Claims (837 and paper), Claim status Inquiries (276/277), Referrals (278), Pre-Certification (278), Real-time eligibility (270/271), 834 Member enrollment, 277 CA, and 835 (Remittance and EOB).

Helped define project scope and requirements by interacting with the business during program increment planning and JAD sessions.

EDUCATION AND CREDENTIALS

BS, Finance, Bentley University, Waltham, MA.

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