Customer Service Retail Associates
Resume:
**********@*****.***
Davie, FL 33324
Cell: 786-***-****
Profile
Over fifteen years’ experience and accomplishments in sales and customer service.
Experience in managing and maintaining electronic equipment for product selection.
Strong multi-tasking and task-motivated skills with strong need for achievement and bottom line results.
Highly effective, detail-oriented problem-solver with exceptional problem solving ability and skill to formulate strategies, and implement solutions.
Strong communication skills and high motivation with the ability to manage and train others. Professional Experience
UNITED NATIONAL FOODS, INC. 2021 – 4/2024
Pompano Beach, Florida
Largest wholesale distributor in South Florida and Caribbean exporter in the food industry, health & beauty aids, and small kitchen appliances. Main supplier for Key Food Fresh (fka Bravo’s), Sedano’s, and Whole Foods Market, as well as other local small grocers. Warehouse Coordinator / Equipment Manager
Oversee the general management in electronic equipment operations.
Development of policy and procedures for electronic equipment utilizing SAE Selector Pro. o SAE Selector Pro is a wearable computer system that provides real-time automated and warehouse picking selection activities.
This includes, but not limited to: laser barcode scanning, label printing, and other warehouse production functions.
o Conduct daily End-of-Shift Selection inventory inspection with results reported to management.
Conduct random audits for customers to assure Quality Assurance and/or product control.
Implement repack quality audits for shipping.
Track and files audits in the computer system.
Complete reports and maintain computer spreadsheets.
In-house communication pertaining to warehouse activities. Accomplishment: Promoted after six months of employment from Warehouse Order Selector to current position.
AMERICAN BUSINESS SOLUTIONS 2007 - 2021
Miramar, Florida
Distributor and repairs of printing, copiers, promotional products and office supplies. Sales Consultant and Warehouse Manager
Generate leads utilizing The Best of the Best Business Journal, Dunn and Bradstreet Business Guide as well as various trade publications focusing on business opportunities in the South Florida area.
Achieve sales by outside cold calling sales techniques by canvassing businesses.
Monitor telemarketing and activities associated with cold call activities
Building up funnel, also known as pipeline, relationships and cross-sales products.
Manage warehouse inventory, such service parts, toners, and office supplies to assure client supply needs. Responsibilities also included:
o Deliver and install small-to-large copiers and printers. o Receive, maintain, and produce records on all defective toners, repack the merchandise to return to manufacturer.
o Receive, maintain, and produce records on all core parts and return to manufacturer for refurbishment and/or remanufacture.
Maintain client satisfaction by also delivering ordered goods. Michael Acevedo Page 2
Professional Experience
continued…
VERIO, INC. 2003 – 2005
Boca Raton, Florida
Verio provides Web Hosting, Managed Hosting, Dedicate Hosting, Internet Access and Global IP Networking Services throughout the world. Internet Business Consultant
Achieved working relationships with potential customers in setting up hosting plans, virtual private servers, complex dedicated server networks, custom web-design for various customers ranging from entrepreneurs to major Fortune 500 corporations.
Generated revenue by “up-selling” existing client-base and determining the needs of new prospects.
Presented in bi-weekly sales meetings monthly forecast and pipeline management.
Managed internal and external customers incorporating specific client and business needs customer-base to implement sales cross-selling and strategies.
Coordinated with resellers to assist obtaining new business partnerships.
Prepared proposals for potential business prospects. Accomplishments: Achieved and exceeded goals during six-month quota ramp-up. Exceeded corporate annual benchmark goal of 100% by 35% over a six-month period.
TRINITY CHURCH CEMETERY 1998 – 2002
New York, New York
Trinity Church Cemetery and Mausoleum serves the needs of New Yorkers, including the eminent historical citizens of New York City. Trinity Cemetery is listed in the National Register of Historic Places.
Property and Office Manager 1999 - 2002
Assistant Office Manager/ Sales Consultant 1998 - 1999 RIVERSIDE MEMORIAL CHAPEL 1987 – 1998
New York, New York
Since 1897 Riverside Memorial Chapel has been a respected name in Jewish funeral service.
Receptionist/Office Clerk
Skills
Windows 10 / Microsoft Office
o Microsoft Word
o Microsoft Excel
o Microsoft Outlook
o Microsoft Teams
AR Plus Database
Nexus Database
Siebel Database
Education
• The City University of New York • Bernard Baruch College Music Business 1991 – 1992
Contact this candidate