Customer Service A Manager

Moses M. Williams

“The person who makes a success of living is the one who sees his goals steadily and aims for it unswervingly, that is Dedication.” Cecil De Mille

**** ****** ****** *****: 252-***-****

Philadelphia PA, 19132 Email: *********@*****.***

PURPOSE

To work in an atmosphere in which my talents and experience will guarantee clients feel respected, supported, appreciated, and treated with outstanding customer satisfaction.

SKILLS

Over 16+ years’ experience sales/customer service

Works well with little to no direction

Capable of multi-tasking

Ability to work in high volume areas

Route Management

Time Management

Defense Driving

Prioritization

Maintaining Equipment

Trip Planning

Customer focus and adaptability to different personality types

WORK EXPERIENCE

Uber Philadelphia, PA

Driver 11/2023- Current

Transportation of customers to and from desired locations, ensuring they arrive safely and timely while providing excellent customer service

Maintained a neat and professional appearance

Assured that vehicle is maintained in excellent condition

Demonstrated ability to deal peacefully with unforeseen circumstances and or delays

Managed routes through use of iPhone app technology.

Amazon Conshohocken, PA

Delivery Driver 02/2021-11/ 2023

Handled merchandise in accordance with handling product standards.

Grouped and routed deliveries in according to designed areas to maintain efficient delivery times

Inspected and maintained gas, oil, and water levels, as well as tires lights and breaks

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Applied defense driving and safety techniques to prevent accidents.

Completed daily pre-trip inspection checklist before first delivery.

Conshohocken Brewery Co. Conshohocken, PA

Cook 4/18/19-9/19/19

Highly skilled in preparing, seasoning, and cooking an extensive range of foods such as soups, salads, entrees, and desserts

Special talent for preparing A La Carte as well as buffet style menu.

Demonstrated ability to check the freshness of raw food as well as ingredients before cooking.

Knowledgeable of food safety and handling procedures. Able to clean work areas, equipment, utensils, dishes, and silverware.

Experienced with standards and procedures relating to food safety.

Committed to providing quality food service.

Almaz Café Norristown, PA

Head Cook – As Needed 2015-2019

Ensured freshness of food and ingredients

Supervised and coordinated activities of cooks and other food preparation workers

Developed recipes and determined how to present the food

Planed menus to ensure uniform serving sizes and quality of meals

Inspected supplies, equipment, and work areas for cleanliness and functionality

Trained and supervised cooks and other food preparation workers

Ordered to maintain inventory of food and supplies

Monitored sanitation practices and followed kitchen safety standards

Catahoula Bar & Grille Philadelphia, PA

Preparation/ Line Cook 2010-2014

Cleaned work areas, equipment, utensils, dishes, and silverware.

Assisted cooks and kitchen staff with various tasks as needed, and provide cooks with needed items

Informed supervisors when supplies were low or if equipment was not working properly.

Stored food in designated containers and in storage areas to prevent spoilage

Used manual and/or electric appliances to clean, peel, slice, and trim foods.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures

Packaged take-out foods and/or serve food to customers.

Portioned and wrapped food directly on plates for service to clients.

Weighed and measured ingredients.

EDUCATION

Devry University, Philadelphia, PA

Business & Management BS

Roxborough High School, Philadelphia, PA

Communications Major, HS Diploma 1998

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