Operations Manager Human Resources

INNIE S. JONES *** N. Kearney Street, Allentown, PA 18109 *****.*****.*******@*****.*** Cell: 347-***-****

SUMMARY: Seasoned manager, administrator, coordinator, and operations manager seeking an opportunity to display my expertise within the role of management. Hoping to display my transferable skill to accommodate the duties for this role. To guarantee positive results performing the duties as listed in the employment description. Eager to become an asset within the organization by sharing my creativity, can do attitude, communication skills and execute goals and project timelines.

Experience Unit Coordinator, Office of Supportive Affordable housing, Human Resource of Admin. 9/6/23- Present

Manage all corresponding party’s status updates in administrative system and email in a timely manner.

Manage 20-25 accounts simultaneously.

Update administrative platform daily to assure all parties are aware of client’s move-in process.

Train housing providers and shelter representatives on how to navigate administrative system if needed.

Liaison with various shelter agencies and housing providers to assure first month rent and security funds are secured for clients’ relocation to new unit.

Make sure appropriate documentation is submitted to housing provider to assure a smooth evaluation with HPD and NYCHA review process.

Monitor client’s public assistance status to assure move-in funds can be requested for payment.

Make final determination on if client should delink from housing unit if needed.

Assure all parties are operating in a timely manner to maintain an expeditious move-in for the client.

Make sure the unit and the subsidy being used are accurate prior to moving along with process.

Review subsidy and assure all housing specialist are complying with tax credit code regulations.

Maintain all clients doc. and maintain confidentiality for all client’s information.

Make sure all corresponding parties are knowledgeable on how to utilize administrative system (CAPS)

Enrollment Specialist Supervisor, NYC Fare Fairs/Family Independence Admin. 1/6/20- 09/28/23

Human Resources of Admin.

Supervised staff of 13+ and conduct staff meetings via Teams or conference room setting.

Assisted with onboarding and departing staff paperwork and credentials.

Managed timesheets and approval for personal leave, vacation and FMLA.

Reported staff attendance records daily to executive team.

Provided technical assistance to all team members with issues daily.

Attended & participated in training courses pertinent to Human Resources as required also made sure

subordinates adhered to all training.

Partnered with other supervisors to support with administrative assignments when needed.

Supported teams with transitioning from office to hybrid work assignment/from hybrid to the office.

Conducted performance reviews for my team annually via Personal Evaluations.

Resolved all employee issues/concerns if necessary, resulting in high levels of communication with EEO

adhering to policy and procedure.

Conducted cash assistant interviews over telephone displaying exceptional customer service skills.

Review applications and verify updated documentations for clients applying and recertification.

Liaison between staff, executives, HR and EEO providing effective communication

between teams pertaining frequent changes within policies and procedures.

Ran cash assistance/ SNAP budget to determine eligibility for assistance.

Processed immediate needs for clients who were eligible.

Maintained confidentiality of all clients and staff information.

Administrative Analyst, NYC Human Resource of Admin., Business Link 4/2/19- 12/20/19

Created and facilitated employment skills/etiquettes in classroom to non-domiciled clients

seeking employment opportunities.

Assured clients were referred to employment opportunities daily based on their qualifications

and skills.

Attended & participated in training courses pertinent to Human Resources as required also making sure

subordinates adhere to training as well.

Performed various data gathering and analysis as requested.

Conducted 1st & 2nd round interviews for potential administrative assistance to come onboard team.

Reviewed client’s public assistance status to determine if they were eligible for the program; if non

eligible, provided directive to apply for opportunity.

Edited and created resumes for clients seeking employment opportunities daily.

Created and conducted employment planning for client’s duration of the program.

Partnered with account managers to pair candidates with appropriate employment opportunities.

Collaborated with the Department of Sanitation to make sure client’s attendance was recorded for payroll.

Conducted case notes and studies on clients for employment services.

Submitted monthly referrals for executive reviews and follow ups.

Trained and managed onboarding staff and interns.

Facilitated Orientations and assessments for new clients.

Coordinated attendance for outside job fairs.

Employment Coordinator/ Retention, Grant Associates (Workforce 1) 1/2018-12/2019

Created business development opportunities with various employers.

Provided and coached members on proper professionalism skills to obtain employment.

Created graphics on PowerPoint to create weekly presentations for class on employment development.

Created & promoted advertising material for employment, training & incentives for organization.

Provided members with incentives to keep members engaged in program.

Displayed exceptional customer service skills to potential clients and clients interested in the program.

Taught & Assist members with creating resumes and cover letters for interviewing.

Maintained professional relationships with members after assisting them with employment.

Exceeded monthly quotas for initial employment placement consistently.

Coordinated job fairs for members with various employment opportunities for hiring (4 to 5 fairs per month).

Prepared quarterly reports for executive reviews.

Managed retention and trained various retention specialist on job duties.

Communicated and promoted job orders heavily through community engagement.

Orchestrated and facilitated staff meetings on various topics pertaining to advancement in employment.

Trained on boarding account managers.

Assisted outreach department on strategic ideas on how to obtain new members

Met with directors to discuss different strategies to enhance programs performance on monthly basis

Additional Employment & Experience

Corporate Sales Trainer, Tidel Concept Inc. 8/15 - 11/16

Operations Manager, Atlantic Event Assembly 2/15 - 9/16

Resident Manager, The Goodkind Group 2/14 – 12/14

Production Manager, BET networks. 01/13- 06/15

Block Association President 5/14-5/22

KEY SKILLS:

Office Management

Record Management

Strategic Planning

Advanced clerical skills

Independent/team player

Spreadsheet/Reports Research Skills

Built partner relationships

Teaching Event Management

Multitasker

Problem Solving

Program Planning

Executive Support

Recruiting Skills

Superb customer Service

Strong Oral & Writing

Time Management

Ability to meet deadlines

Maintain great work relationships

Computer skills: Microsoft Word, Excel, PowerPoint, City Time, CAPS, Current Cares, Outlook, Publisher, Final Cut, Salesforce, SharePoint,

EDUCATION:

Brooklyn College, Brooklyn, N.Y. 6/13/02- 5/30/07

Bachelor of Arts: Television/Radio Broadcasting/Mass Communications

Made In NY Production Training Program 7/15/07- 8/15/07.

Completion of Leadership Development Institute

Through the City of New York

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