Customer Service Data Entry
Resume:
Dannette Fulton
Results-detailed professional with comprehensive office administrative skills and customer service experience.
Miami Lakes, FL 33016
**********@*****.***
I'm a motivated self-starter and wanting to make a difference and add value in an environment that provides unlimited opportunities for growth. Flourish in a quick paced condition where new difficulties come up each day. An adaptable, reliable and function admirably in differing conditions. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Elections Support Specialist
Miami Dade County Elections Department - Doral, FL June 2022 to Present
I schedule over 200 poll workers for training class to work in different precincts for the election in dade county. Once the election is over I complete payroll for the poll workers as well. This is a seasonal position only.
Front Desk
FirstService Residential - Key Biscayne, FL
June 2023 to March 2024
• Greet residences, visitors, clients, prospects, contractors, as well as your fellow employees.
• Answer, screen, and transfer telephone calls. Take messages. Route calls to appropriate people.
• Handling daily mail as well as FedEx, UPS, Amazon and all vendor packages.
• Write up incident reports for every occurrence.
• Know all procedures for any occurrence in building including calling Police and Fire Department incidents
• Any other duties as instructed by your supervisor within the scope of your experience, skills, and background.
File Clerk
Immigration Court - Miami, FL
January 2023 to April 2023
I pull and scanned numerous files on a daily basis for court. As well as answer and transfer calls to the appropriate departments.
CSR/Data Entry/Receptionist/Clerk/File Clerk
Robert Half Office Team /Talent Solutions - Miami, FL November 2021 to June 2022
I work for staffing agencies working for numerous companies doing varies positions as a temp. Sales Associate/Recovery Associate
Macy's - Pembroke Pines, FL
November 2016 to February 2022
I performed all transaction on the register. I assist customers with any questions concerning merchandise. I handle all returns items on a daily basis.
• Conducted credit card transactions through POS System
• Up-sold customers
• Placed orders
• Answered incoming calls
Intake Specialist
USMed-Equip - Doral, FL
January 2016 to April 2021
I enroll medicaid and private insurance patients for diabetic supplies an other medical supplies . I direct calls to the appropriate departments. I handle all customers questions and complaints and refunds. Customer Service Representative
Integral Resources, Inc - Fort Lauderdale, FL
November 2013 to December 2015
Handle between a 100 and 200 inbound phone calls daily. An assist in fundraising for the Democratic Party .
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls Clerk
City of Miami Beach - Miami Beach, FL
January 2008 to September 2013
Responsibilities
Perform clerical duties, as well as data entry.. The ability to multi-task and make decisions diligently based on the customers needs. Search for apartments or housing with the same amenities for rent increase for landlords. Check the property, deeds, and taxes by the owner. Clerical and emailing duties too. Accomplishments
Effectively handle difficult task in a professional manner accordingly. Skills Used
Computer, fax machine, telephone, xerox machine, printer, scan, and the stamp machine. Education
AA working on my B.S. in Business Administration
Strayer University - Miramar, FL
January 2022 to Present
Skills
• Customer Service30 (10+ years)
• Data Entry (10+ years)
• Computer Literacy and Administrative skills (10+ years)
• Clerical experience (10+ years)
• Multi-line Phone Systems (10+ years)
• Fundraising (5 years)
• Intake Experience (5 years)
• Microsoft Outlook (10+ years)
• Windows (10+ years)
• Multi-line Phone Systems (10+ years)
• Multi-line Phone Systems
• Multi-line Phone Systems
• Multi-line Phone Systems
• Multi-line Phone Systems
• Medical Records
• Microsoft Excel (10+ years)
• English (10+ years)
• Order entry (5 years)
• Order fulfillment (3 years)
• Data entry (10+ years)
• Word processing (5 years)
• Microsoft Word (10+ years)
• Office Management
• Sales (10+ years)
• Front desk (3 years)
• Microsoft Office (10+ years)
• Computer skills (10+ years)
• Customer service
• Leadership
• Microsoft Office, Internet Explorer, Word Processor, Outlook, Social Media, Printer, Fax Machine, Scanner, Muliti- Phone Lines (10+ years)
• Microsoft Access (5 years)
• Filing
• Live Chat
• Upselling
• Typing
• Cold Calling
• SAP
• Organizational Skills
• Research
• Human Resources
• Medical Terminology
• 10 Key Data Entry
• Phone Etiquette
• Help Desk
Certifications and Licenses
Driver's License
November 2020 to November 2028
Assessments
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Professionalism — Proficient
September 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Security guard skills — Proficient
October 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Recruiting — Proficient
July 2021
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cleaner fit — Proficient
October 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Administrative support professional fit — Proficient October 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Social media — Proficient
September 2021
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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