Customer Service Sales Representative
Resume:
Loretta Montanari
************@*******.***
December 4, 2024
Dear Hiring Manager,
It is a pleasure to be applying for the Cashier/Sales Representative position. I believe my many years of experience as a cashier and serving customers with a courteous attitude along with good customer service skills will prove me a great candidate for this position.
As a Cashier, I have maintained a high degree of professionalism while performing above expectations and ensuring high levels of customer satisfaction. In addition, I am a critical thinker, strong problem solver, and people person.
I am available for an interview at your convenience and look forward to further discussing how my skills, education and experience can make a positive contribution to your team. Thank you for your time and consideration.
Sincerely,
Loretta Montanari
Loretta Montanari
************@*******.***
Crew Member/Cashier
Self-motivated and resourceful with the ability to work in fast- paced environment, ensuring all deadlines are met and expectations exceeded.
Highlights of Qualifications
Over 15 years of experience in retail and businesses, assisting clients with inquiries and concerns
Highly organized, dedicated, reliable and willing to accept new challenges and tasks
Friendly, courteous, detail oriented, team player and possesses excellent communication skills
Business and Computers Office Administration Diploma
Skilled communicator in English and Italian
Experience in utilizing Microsoft Office, Microsoft Word, Excel, Internet, PowerPoint and MS Outlook
Core Competencies
File Maintenance ● Telephone/Reception ● Data Entry
Appointment Scheduling ● Invoice Processing ● Confidentiality
Problem Solving ● Keyboarding 45+ wpm ● Attention to Detail ● Resourceful
Professional Skills and Experience
Office Administration Skills
Scheduled and confirmed client appointments
Mailed brochures and information packages to clients when instructed to by office manager
Kept office secure by following procedures, monitoring logbooks, and issuing visitor badges
Handled a busy reception desk, answered and transferred calls, greeted clients and shared information on services, directed guests to appropriate departments and arranged for couriers
Executed administrative tasks such as photocopying, scanning, faxing, scheduling, filing and labeling, confirming appointments/meetings with clients
Loretta Montanari
************@*******.***
Page 2
Employment History
Cashier/ Print Production Centre 2022-2023
Staples- Vaughan, ON
Provided customers with good customer service in a fast-paced print production centre and marketing dept
Cashed out customers for mail orders authorized by Canada Post postage stamp retailer
Sorted incoming and outgoing mail, according to type and destination by hand
weighed packages and mail orders, applied correct postage, collected money from customers, and advise them on mailing methods for FedEx, Purolator, DHL, Xpresspost and UPS
Assisted daily customers with check-out, answering outstanding questions
Cashier 2012-2019
Coppa’s Fresh Market- Vaughan, ON
Scanned groceries and ensured proper price scanning.
Balanced daily cash register receipts and provided quality customer service
Kept checkout area of grocery store clean and arranged for customers
Offered customers carry-out service at the completion of transactions
Balance the day’s transactions at daily cash closing
Sales Representative 2004-2012 Esprit Clothing- Vaughan, ON
Provided a friendly and professional sales approach which resulted in increasing customer satisfaction
Balanced end of day transactions with accuracy
Provided customers with good knowledge of the product that they were interested in buying and showed good listening skills
Organized store promotions by pricing items accordingly
Offered customers a welcoming greeting while informing them about the latest sales and products
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EDUCATION
Teknimedia Digital World Skills Upgrading Centre, Vaughan, Ontario 2020-2021
Certificate of Intermediate Computer Application Software
Toronto School of Business, Etobicoke, Ontario
1999-2001
Business Application User Diploma
York University
1994
Theatre program
Father Bressani Catholic High School, Woodbridge, Ontario 1989-1993
Ontario Academic Diploma
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