Customer Service Data Entry
Resume:
KATHRYN J. FERNANDES
Hampstead, NH
03841
**********@*****.***
PROFESSIONAL SUMMARY
Detail oriented medical and dental billing specialist with experience in managing medical and dental claims. Also 2+ years of experience as data analyst. Proficient in data entry and efficiently managing a large amount of information that is often sensitive or confidential. Documented success in filing and following up on claims with insurances and providers. A strong communicator. Familiar with medical and dental codes and terminology. Inherent ability to listen intently to operations manager and provide them with solutions. As well, I have 6 years of experience in patient intake and customer service. Experience with DSN, OMSVision, Winoms, Quickbooks, Excel, Logmein, Microsoft Teams, and Ebridge.
WORK EXPERIENCE
MARCH 2022 TO PRESENT
MARCH 2021 TO FEBRUARY 2022
JULY 2018 TO MARCH 2021
NOVEMBER 2014 TO DECEMBER 2017
FEBRUARY 2012 TO JULY 2014
OMS Billing Solutions
Entering claim information into various billing software
Following up on any errors or denials on claims
Tracking claims/payments and posting payments in to DSN, WINOMS and OMSVision
Updating patient information
Optima Billing Services
Entering claim information into various billing software
Following up on any errors or denials on claims
Tracking claims/payments and entering insurance remits into Quickbooks
Updating patient information
Balanced Healthcare Receivables
Preparing and sorting documents for data entry.
Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
Resolving discrepancies in information and obtaining further information for incomplete documents.
Exporting and creating various reports.
Responding to information requests from authorised members
Quality control
CCS Companies, Salem, New Hamppshire
Responsible for customer service accounts for the collection of outstanding receivables
Assist customer clients in the creation of payment of receivables including the establishment of payment plans
Managing fraudulent accounts
Consistently met or exceeded accounts receivable goals.
Excellent customer service skills with potentially unreceptive clients
SKO Brenner America, Farmingdale, NY
Collections Agent
Responsible for customer service accounts for the collection of outstanding receivables
Assist customer clients in the creation of payment of receivables including the establishment of payment plans
Managing fraudulent accounts
Consistently met or exceeded accounts receivable goals.
Excellent customer service skills with potentially unreceptive clients
JUNE 2011 TO MAY 2012
OCTOBER 2007 TO MARCH 2008
Hart Agency, Farmingdale, NY Promotion Educator
Acted as promotional agent/educator for agency clients. These clients included private companies as well as charitable organizations
Assisted in gathering of customer feedback on products
Juice It Up, Massapequa, NY
Sales Representative/Per Diem Shift Manager
Responsible for opening and closing protocols
Responsible for assuring adequate inventory
Prepared products as ordered
OCTOBER 2006 TO NOVEMBER 2007
Outback Restaurant Lindenhurst, NY
Hostess
Managed customer seating and server assignments in a high volume restaurant
Responsible for appearance of the restaurant’s lobby and customer wait area
Responsible for greeting customers and addressing concerns regarding wait time
EDUCATION
Empire State College Expected Graduation December 2016
Associate Degree in Disaster and Emergency Management
Lehman College June 2011
Dental Assistant Certificate
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