Customer Service Data Analysis

EMEKA AGU

Atlanta, GA ***** 313-***-**** *******@*****.*** https://www.linkedin.com/in/emekaagu83/ SUMMARY

Detail-oriented and analytical professional with extensive experience in order management, customer service, and data analysis within fast-paced environments. Proven track record of exceeding expectations through effective problem-solving, conflict resolution, and team leadership. Known for a positive attitude and resilience in tackling challenges, fostering collaboration among team members, and ensuring exceptional service delivery. Currently pursuing a Bachelor of Arts in Sociology, bringing a strong foundation in research methodologies and data-driven decision-making. KEY SKILLS

Data Analysis & Reporting Problem Solving Conflict Resolution Team Leadership & Collaboration Process Improvement Customer Service Excellence Technical Proficiency Adaptability & Resilience Research & Data Collection EXPERIENCE

OXBLUE, Atlanta, GA, 2023-Current

Production Specialist

● Assemble high-tech construction cameras

● Diagnose and troubleshoot camera systems and maintain our high level of quality

● Pick and pack products for shipping

● Identify and implement process and warehouse improvements

● Receive inbound shipments correctly

● Fulfill outbound orders

● Train others on OxBlue practices and techniques

● Always deliver the best possible experience for our clients by working according to the highest of standards VEHO, Atlanta, GA, 2020 - 2023

Prep Team Lead

● Support live operations and coordinate with diverse internal teams involved in the prep process.

● Resolve package exceptions outside of standard operating procedures (SOPs).

● Deescalate conflicts between drivers and internal teams effectively.

● Create and update Metabase reports and SOPs to reflect operational changes.

● Communicate Veho App, Back Office, or Metabase system failures to the product team for resolution.

● Delegated daily tasks to optimize team productivity and efficiency.

● Monitored team progress and enforced deadlines.

UBER, Detroit, MI, 2019 - 2020

Greenlight Expert

● Guided driver-partners through the on-boarding process ensuring accurate utilization of platform tools.

● Assisted existing driver with troubleshooting and issue resolution.

● Promoted the Uber brand to motivate and engage driver-partners.

● Stayed updated on new policies, procedures, and programs impacting drivers- partner. HEALTH ALLIANCE PLAN, Detroit, MI, 2013 - 2017

HICS Analyst/Client Services Representative

● Processed HICS escalations from HAP platform -Healthcare.gov

● Investigated cases and contacted affected members.

● Assisted current, former, and prospective HAP members with inquiries.

● Delivered plan education and sales support.

● Process claims efficiently.

WAYNE STATE UNIVERSITY, Detroit, MI, 2011 - 2013

Research Assistant

● Conducted surveys, interviews, and experiments to support and data analysis. EDUCATION

Bachelor Of Arts: Sociology (Expected 12/2025)

Wayne State University

Detroit, MI

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