Business Analyst Power Bi

SHREYA JAIN

BUSINESS ANALYST

Massachusetts, USA 774-***-**** **************@*****.*** LinkedIn SUMMARY

• Seasoned Business Analyst with 3+ years of experience in healthcare and financial services industries, adept at leveraging data-driven insights to optimize business processes and drive strategic initiatives.

• Skilled in documentation including FRD, BRD, BPMN, and Test Plans, translating business requirements into functional and technical specifications. Proven track record of conducting comprehensive requirements gathering, system analysis, and process mapping.

• Expertise in creating impactful data visualizations and conducting advanced analytics using tools such as Tableau, Power BI, SQL, and Excel, improving decision-making accuracy. Skilled in Agile methodologies, facilitating JAD sessions. TECHNICAL SKILLS

Languages: SQL, Python, R

Methodology: SDLC, Agile, Waterfall, Kanban, Lean Six Sigma Documentations: FRD, BRD, SRS, Test Plan, User Guide Project Management Tools: MS Project, MS Excel, MS SharePoint, Asana, Trello, Rally Visualization Tools: Tableau, Power BI

Tracking Tools: Jira, HP Quality Center, Rational ClearQuest, RTM Business Analysis Cost/Benefit Analysis, Impact Analysis, GAP Analysis, Risk Analysis, SWOT Analysis ERP Planning & CRM: SAP, MS Dynamics Nav, Salesforce, HubSpot Technical Skills: KPI, User Acceptance Testing (UAT), Alteryx, Requirement gathering, Google Analytics, Data Analysis, MS Visio, Joint Application Development (JAD), MS Office, User Story creation, Software development & testing, Data Modelling, Database Knowledge, Business Intelligence (BI) Tools, Process Mapping, User Experience (UX) Understanding, Quality Assurance (QA) Knowledge, Prototyping

Soft Skills: Time management, Leadership, Management, Problem-solving, Negotiation, Decision-Making, Documentation and Presentation, Verbal communication, Sprint Planning, Sprint Reviews, Interview Sessions

PROFESSIONAL EXPERIENCE

Business Analyst Capital One, Remote Dec 2023 – Present

• Spearheaded comprehensive requirements-gathering sessions, employing techniques such as interviews, workshops, and surveys to capture stakeholder needs and pain points, resulting in a 95% stakeholder satisfaction rate.

• Conduct thorough system analysis and process mapping using tools like Microsoft Visio and Lucidchart, identifying optimization opportunities that drove a 15% increase in operational efficiency.

• Develop conceptual, logical, and physical data models using SAP Power Designer, collaborating closely with clients to ensure alignment with data warehouse implementation goals.

• Create impactful data visualizations using Tableau, transforming complex datasets into actionable insights and improving stakeholder decision-making by 20%.

• Craft comprehensive business requirements documents (BRDs), including use cases, user stories, and UML diagrams, using tools like Jira and Confluence to enhance communication between technical and non-technical teams.

• Facilitate JAD (Joint Application Development) sessions, employing collaborative problem-solving techniques that resulted in a 30% increase in solution ideation and alignment between business and IT.

• Actively participate in Agile/Scrum ceremonies, using tools like Jira and Trello for sprint planning, backlog grooming, and continuous improvement initiatives. Conduct gap analysis using methodologies such as SWOT and Five Whys to identify process inefficiencies.

• Collaborate with QA teams to develop comprehensive test strategies, including functional, integration, and user acceptance testing

(UAT), resulting in a 25% improvement in software quality and reliability. Business Analyst Brane Enterprises, India Jun 2019 – Aug 2022

• Spearheaded a strategic initiative at Humana to optimize the Medicare Advantage program, leveraging data-driven insights to achieve a 15% increase in member enrollment and retention, translating to approximately 50,000 new members.

• Facilitated cross-functional collaboration through structured requirement elicitation techniques, including JAD sessions and stakeholder interviews, to develop and document detailed business requirements aligned with project objectives.

• Conducted advanced data analysis using SQL and Excel, performing statistical modeling and trend analysis on patient demographics and medical histories, resulting in a 25% improvement in high-risk patient identification for proactive care management.

• Authored high-quality deliverables including Business Requirements Documents (BRDs), Functional Requirements Documents

(FRDs), and Use Case Specifications using Requisite Pro, ensuring clear communication between business and technical teams.

• Leveraged business intelligence tools such as Power BI to create interactive dashboards and data visualizations, improving stakeholder decision-making accuracy by 30% for healthcare program effectiveness evaluation.

• Designed UML Activity Diagrams and State Diagrams to model and optimize To-Be Business Processes and WorkIn-Progress (WIP) Statuses, resulting in a 15% improvement in healthcare claims and patient account processing efficiency.

• Collaborated with Quality Assurance teams to develop comprehensive test strategies, including functional, integration, and regression testing plans, contributing to a 20% reduction in defects identified during User Acceptance Testing (UAT).

• Utilized Jira for agile project tracking and Confluence for knowledge management, fostering seamless communication across multidisciplinary healthcare teams and driving a 25% increase in project efficiency and transparency. EDUCATION

Master of Science in Management in Entrepreneurial Leadership – Babson College, Boston, MA, USA Bachelor of Arts and Bachelor of Legislative Law - New Law College, Bharati Vidyapeeth University, Pune, India

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