Customer Service Representative

Destiny Pemberton

*********.*******@*****.*** 804-***-**** Highland Spgs, VA

Summary

Seeking a Customer Service Rep role, bringing 14 years of diverse customer service experience, including current position at Elevance Health. Skilled in empathetic support, efficient issue resolution, and adapting to business changes. Proven ability to manage high-volume calls and maintain customer satisfaction across various industries. Work Experience

Elevance Health

Customer Service Representative II May 2022 - Present

• Provide empathetic customer support, ensuring first contact resolution for member inquiries.

• Demonstrate a strong work ethic, collaborating effectively with team members to meet customer needs.

• Adapt rapidly to evolving business and customer requirements, maintaining efficiency in a multi-application environment.

United States Postal Service

Processing Clerk Nov 2021 - Feb 2023

• Managed incoming and outgoing correspondence efficiently to ensure timely distribution.

• Operated mail processing machinery, maintaining optimal functionality and contributing to effective mail sorting operations.

• Organized and prepared mail for dispatch, including pallet stacking, to facilitate streamlined delivery processes. Deloitte/VDH

Covid Vaccination Call Center Representative Feb 2021 - Jun 2021

• Managed high-volume call flow to register individuals for COVID-19 vaccinations, ensuring accurate collection of personal and insurance information.

• Provided detailed vaccine program information and assistance, addressing inbound inquiries with efficiency and clarity.

• Coordinated outbound calls to schedule vaccination appointments, contributing to public health efforts through effective communication.

Fas Mart

Deli Lead Nov 2020 - Feb 2021

• Delivered high-quality customer service by ensuring prompt and courteous food preparation aligned with company standards.

• Maintained strict adherence to food safety and sanitation protocols during all food handling processes.

• Executed both hot and cold food preparation and packaging, ensuring product consistency and customer satisfaction. Conduent

Eligibility Specialist II Jul 2019 - Dec 2019

• Processed and classified a wide range of documents, ensuring accuracy and timely transmission to clients.

• Converted documents from electronic and hard copy formats into a structured database, facilitating efficient information retrieval.

Comcast

Customer Service Representative May 2018 - Jul 2018

• Addressed customer inquiries, ensuring resolution of billing and service concerns, while fostering a transparent and positive customer experience.

• Handled technical support calls, effectively troubleshooting and resolving product-related issues to maintain customer satisfaction.

Remedi Senior Care

Pharmacy Technician Jul 2017 - Jul 2018

• Efficiently packaged medications, ensuring adherence to safety protocols and compliance with state and federal pharmacy regulations.

• Played a key role in enhancing client services by actively participating in the evaluation and improvement of operational policies and procedures.

• Maintained and operated pharmacy automation systems, managing inventory and addressing workflow challenges to optimize the dispensing process.

Amazon Fulfillment Center

Warehouse Associate Feb 2018 - May 2018

• Scanned and processed customer orders with a Radio Frequency (RF) scanner, ensuring accuracy and efficiency in item selection.

• Facilitated the movement of packages to packing areas, contributing to the achievement of production targets.

• Conducted tote checks and prepared orders for shipment, maintaining adherence to strict health, safety, and quality guidelines.

Walgreens Pharmacy

Pharmacy Technician Trainee- Clinical Oct 2017 - Nov 2017

• Supported pharmacists in providing customer service, including assistance with product selections and service offerings.

• Operated medication dispensing equipment to accurately fill prescriptions and ensured proper labeling.

• Managed prescription processing, upheld patient data integrity, and addressed customer inquiries effectively. Tysons Food

General Laborer Aug 2016 - Sep 2017

• Efficiently operated within the production line, ensuring chicken was securely tied and readied for the packaging process.

• Maintained adherence to health and safety guidelines during product assembly, contributing to the company's commitment to quality standards.

Thrifty Rental Car

Instant Return Representative Nov 2015 - Jul 2016

• Facilitated smooth rental transactions by preparing all necessary Rental Agreement documents, ensuring accurate and efficient customer service.

• Conducted thorough vehicle inspections, identifying damage and cleanliness needs, while proficiently addressing customer issues to maintain high service standards. BJ’s Wholesale

Customer Service Associate Dec 2012 - Nov 2015

• Processed customer transactions efficiently, ensuring accurate handling of payments, refunds, and credits.

• Facilitated merchandise exchanges and completed necessary authorization forms with attention to detail.

• Performed daily transaction reconciliations to maintain the integrity of financial records. Another Touch Massage

Front Desk Associate Mar 2008 - May 2013

• Coordinated client appointments, ensuring an efficient scheduling system that maximized therapist availability and client convenience.

• Maintained client records in strict adherence to HIPAA regulations, guaranteeing the confidentiality and privacy of sensitive information.

• Compiled and updated client feedback logs to support quality service delivery and business improvement initiatives. Education

American Intercontinental University

Bachelor of Healthcare Management, Healthcare Management Specific Course Work • Introduction to Healthcare • Survey of Healthcare Management • Risk Management in Healthcare • Health/Public Policy Richmond, VA Nov 2022 Pharmacy Technician Certificate Program

Certificate Richmond VA Dec 2017

Certified Nursing Assistant Certificate Program

Certificate Richmond VA Jun 2014

Skills

Microsoft Office, Paxit (Medication Management Software) Citrix (Computer Networking Software), Effective Communication, Active Listening, Product Knowledge, Conflict Resolution, Patience, Problem-Solving, Time Management

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