Customer Service, Human Resources, Payroll, Delivery

Chris Alexander Perez

STATE OF FLORIDA NOTARY PUBLIC THROUGH JANUARY 7, 2028

Orange Park, FL 32065 Cell: 201-***-**** Email: *********@*****.***

Professional Summary:

Results-driven professional with over 20 years, proven track record in team leadership, operations management, and customer service across diverse industries including IT, finance, benefit administration (medical & pharmacy) and hospitality. Experienced in remote team management, technical support, and financial reconciliation. Committed to delivering excellence in every aspect of operations. Eager to leverage expertise and drive to excel in a dynamic environment within the corporate world, contributing to the company's success while advancing my career management experience.

Skills Summary:

Leadership, Handle Sensitive Documents, Customer Service, Time Management, Teamwork, Critical Thinking, Organization, Detail Oriented, Adaptability, Project Management, Computer Proficiency, Problems-Solving, Communication, Self-Motivation, Collaboration, Time Management, Critical Thinkingl and Work Ethic.

Professional Experience:

Delta Hotels by Marriott Jacksonville Jacksonville, Florida 11/2023 - 5/2024

HR Payroll Accounting Manager

Oversaw a remote team of 30 agents, ensuring adherence to company policies and performance standards.

Facilitate background checks through HR Global.

Administer payroll procedures, rectifying discrepancies in employee information using ADP.

Manage benefit enrollment and maintain records for employees with Green Line Benefits.

Document and track disciplinary actions in accordance with company policies.

Oversee hotel accounting processes, including invoice management for timely payments.

Handle daily cash flow operations, including depositing cash and managing change at the bank.

Provide support to the front desk team in addressing concerns and escalating issues within Lightspeed.

Collaborate with the general manager and financial manager to ensure smooth hotel operations.

Assist the sales department with event coordination, including processing credit card charges and sending invoices upon event completion.

Proactively monitor performance metrics to surpass targets and enhance guest satisfaction.

Capgemini

Project Lead Manager – CVS Pharmacy Remote work from Home 12/2021 – 10/2023

Oversaw a remote team of 30 agents, ensuring adherence to company policies and performance standards.

Conducted quarterly performance reviews and provided ongoing support for agent development.

Managed daily operations and collaborated with senior management on strategic projects.

Senior IT Liaison – CVS Pharmacy Remote work from Home 11/2021 - 12/2021

Provided technical support to agents, troubleshooting computer issues and software installations.

Monitored and reported client-related issues, ensuring timely resolution through vendor ticketing systems.

Assisted upper management with downtime reporting and analysis, as well as Team Managers regarding their group’s issues or concerns, from group orders to technical issues.

Evaluated the accuracy of orders, ranging from laptop replacements to essential accessories for agents, within the Service Central system.

Managed the reporting process for lost, stolen, or damaged orders with vendors such as FedEx or UPS, ensuring timely resolution and accountability.

Financial Accounting & Reconcile Specialist - MassMutual Remote work from Home 07/2018 - 11/2021

Reconciled ICU accounts and assisted the Treasury Department in verifying ACH & WIRE transactions.

Collaborated with the Outside Asset Team to ensure accurate adjustments prior to WIRE submissions.

Managed ACH & Wire requests and assisted account managers with transaction inquiries.

The Westin Sarasota Sarasota, FL 08/2017 – 06/2023

Accounting & General Cashier

Set-up new accounts in accordance with established credit policy using ISAC & Lightspeed.

Process payment using Reservation Connection and maintain records of all payment.

Send out billings in a timely matter that are accurate and complete.

Resolve guest billing discrepancies as needed in a timely matter with Lightspeed & Fusebox.

Assist Corporation, Director of Finance, General Manager, Account Payable Department, and Front Desk when needed.

Prepare daily bank deposits each workday following established policies and procedures.

Assigned banks for each new hire (Perform random audits).

Issue reimbursements to Managers banks according to established policy and procedures.

Night Audit

Run audit reports/journals from the front office system, point of service and the computer.

Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Sheraton Edison Hotel Raritan Center Edison, NJ 12/2015 – 08/2017

Night Audit

Run audit reports/journals from the front office system, point of service and the computer.

Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

Input into the front office system revenue, expenses and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.

Prepare daily Restaurant Revenue Report data by auditing point of service tapes/journals to break down revenue, covers, servers' fees, tips paid out and settlements by type and cashier.

Buck Consultants an ACS Company Secaucus, NJ 5/2002 – 1/2015

Health Saving Account Associate

Supervisor and monitor work of 30+ employees.

Assist employers in resolving their payroll or reconciliation issues.

Assist account managers with projects.

The lead of High Volume trustee to trustee out and into the HSA product.

Correct client errors in Pittsburgh and Boston Mainframe.

Research and resolve participant escalated from the call center via PASS, FLEX, EWF, HMS. & EMS.

Supervisors - Morgan Stanley Team

Supervisor and monitor work of 30+ employees.

Assign and assist with special projects requested by the Morgan Stanley and Managers.

Aid the company with interviewing potential candidates for employment.

Quality assurances of transaction request/process in the Health & Welfare, 401(k) plan, Employee Stock Purchase Plan, and Pension Plan.

Review and coach calls of employee’s to better themselves in processing a request by a client.

Review reports and find a better way so the workload is completed by the end of the business day.

Education

Bergen Technical High School Hackensack, NJ 1993 – 1997 Became a certified plumber.

Bergen Community College Paramus, NJ 1997 - 2001

Business Management Associate

Jersey Tractor Trailer School Paramus, NJ 9/2015 - 01/2017

CDL A

Language

English and Spanish.

References available upon request

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