Cruise Line Service Delivery
Resume:
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Professional Summary
Experienced hospitality professional with over a decade of experience in housekeeping and wine service roles. Adept at maintaining high standards of cleanliness, ensuring guest satisfaction, and managing inventory efficiently. Possesses
strong communication skills and attention to detail, with proficiency in multiple languages.
LYODD MENDONSA
Poojari Plaza Bldg, Flat No. 207, Moregaon, Nallasopara (East), Mumbai- 401209 Email: ***************@*****.*** Contact: +91-902**-***** LYODD MENDONSA
Poojari Plaza Bldg, Flat No.207, Moregaon, Nallasopara (East),Mumbai- 401209 Email: ***************@*****.*** Contact: +919********* Professional Summary
Experienced hospitality professional with over a decade of experience in housekeeping and wine service roles. Adept at maintaining high standards of cleanliness, ensuring guest satisfaction, and managing inventory efficiently Possesses
strong communication skills and attention to detail,with proficiency in multiple languages. Professional Experience
Costa Cruise Line
Assistant Wine Steward
2019 - 2022
-Assist in the sale and service of wine onboard,enhancing guest dining experiences.
- Provide personalized wine recommendations to guests based on the preferences wage wine inventory
,including stock control and timely replenishment.
-Coordinate with the kitchen and service teams to ensure seamless service delivery.
-Conduct regular training sessions for new staff on wine selection and service protocols. Costa Cruise Line
Housekeeping Steward
2011-2018
-Maintained cleanliness and organization of guest cabins and public areas.
-Responded promptly toguest requests,ensuring a comfortable and pleasant environment.
-Supervised a team of housekeeping staff,ensuring ad herence to hygiene standards.
-Implemented efficient cleaning schedules to optimize workflow and resource utilization.
-Conducted inspections to ensure compliance with safety and cleanliness standards.
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Costa Cruise Line
Assistant Wine Steward
2022-2023
- Assist in the sale and service of wine onboard, enhancing guest dining experiences.
- Provide personalized wine recommendations to guests based on the preferences wage wine inventory, including stock control and timely replenishment.
- Coordinate with the kitchen and service teams to ensure seamless service delivery.
-Conduct regular training sessions for new staff on wine selection and service protocols. Costa Cruise Line
Housekeeping Steward
2011-2019
-Maintained cleanliness and organization of guest cabins and public areas.
-Responded promptly toguest requests,ensuring a comfortable and pleasant environment.
-Supervised a team of housekeeping staff,ensuring ad herence to hygiene standards.
-Implemented efficient cleaning schedules to optimize workflow and resource utilization.
-Conducted inspections to ensure compliance with safety and cleanliness standards.
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Education
Diploma in Hotel Management
St. Andrew's Institute of Hotel Management 2009
-Graduated with First Class honors.
Higher Secondary Certificate (HSC)Delhi Board 2007
- Secured Second Class.
Secondary School Certificate (SSC)Delhi Board 2005
- Secured Second Class
Skills
-Customer Service: Excellent ability to understand and meet guest needs.
- Inventory Management: Proficient in managing and maintaining stock levels.
- Team Leadership: Experienced in supervising and training staff.
- Attention to Detail: Strong focus on maintaining high standards of cleanliness and service.
- Wine Knowledge: In-depth understanding of wine varieties, pairings, and service techniques. Hilton Mumbai International
Room Attendant (2010 - 2011)
-Maintained guest rooms, provided exceptional customer service, and coordinated with maintenance teams.
-Ability to manage time effectively to clean and prepare multiple rooms with in strict deadlines.- Ensuringroomsarestockedwithnecessaryitemsliketoiletries,coffee,and stationery.
- Communication: Fluent in English, Hindi, Marathi, and Konkani Hilton Mumbai International
Room Attendant(2010 - 2011)
-Maintained guest rooms, provided exceptional customer service, and coordinated with maintenance teams.
-Ability to manage time effectively to clean and prepare multiple rooms with in strict deadlines.- Ensuringroomsarestockedwithnecessaryitemsliketoiletries,coffee,and stationery. Education
Diploma in Hotel Management
St. Andrew's Institute of Hotel Management 2009
-Graduated with First Class honors.
Higher Secondary Certificate(HSC)Delhi Board 2007
- Secured Second Class.
Secondary School Certificate (SSC)Delhi Board 2005
- Secured Second Class
Skills
-Customer Service: Excellent ability to understand and meet guest needs.
- Inventory Management: Proficient in managing and maintaining stock levels.
-Team Leadership: Experienced in supervising and training staff.
-Attention to Detail: Strong focus on maintaining high standards of cleanliness and service.
-Wine Knowledge: In-depth understanding of wine varieties, pairings, and service techniques.
- Communication: Fluent in English, Hindi, Marathi, and Konkani Paqe 2
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References
Mr. Rudolph Anthony Joseph
Director, St. Andrew's Institute of Hotel Management Phone: +91-982**-*****
Languages
-English
-Hindi
-Marathi
-Konkani
Personal Details
Date of Birth: 13th July 1987
Marital Status: Married
Nationality: Indian
Religion: Roman Catholic
Gender: Male
Height:5 feet 6 inches
Weight:55 kgs
Hobbies:
Swimming and dancing
References
Mr. Rudolph Anthony Joseph
Director, St. Andrew's Institute of Hotel Management Phone:+919****-*****
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Languages
-English
-Hindi
-Marathi
-Konkani
Personal Details
Date of Birth: 13thJuly 1987
Marital Status: Married
Nationality: Indian
Religion: Roman Catholic
Gender: Male
Height: 5 feet 6 inches
Weight: 55 kgs
Hobbies:
Swimming and dancing
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